HOPE GALLAGHER
Los Angeles
Summary
Dynamic and results-driven professional with extensive experience in administrative support, customer service, and team leadership. Seeking a role in hospitality, marketing, HR, recruiting, coordination, or media where I can leverage my exceptional communication, organizational, and problem-solving skills to contribute to organizational success. Dedicated to fostering positive client relationships, streamlining processes, and enhancing team performance. Eager to apply a diverse skill set in a collaborative and innovative environment that values growth and excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Banquet Server
Top Notch Staffing
2026.01 - Current
- Execute full event setup and breakdown including tables, chairs, and event spaces; handle post-event cleaning, restocking, and teardown.
- Deliver high-end service for plated dinners, buffets, and passed appetizers to 50-300+ guests.
- Manage beverage service, including proactive drink refills and bar support during fast-paced events.
- Provide discreet, polished guest service while anticipating needs and resolving requests professionally.
- Coordinate seamlessly with kitchen staff, captains, and management to maintain service flow and timing.
- Premier staffing agency specializing in country clubs and exclusive private events.
Mixologist / Event Bartender
Last Call Bar Catering
2026.01 - Current
- Craft high-quality classic and signature cocktails for private events, weddings, and VIP functions.
- Managed bar setups and breakdowns, ensuring seamless inventory control and organization of glassware, garnishes, and equipment.
- Delivered engaging guest service, maintaining efficiency and accuracy in high-volume environments.
- Maintain bar presentation, sanitation standards, and stock levels throughout service.
- Coordinated with event captains and service staff to align drink service timing with special requests.
- Premium staffing agency providing craft cocktail service for private events and high-end clients.
Trainer/Lead Bartender
Jonathan's Grille
Murfreesboro
2022.04 - 2025.09
- Strategically promotes high-profit items and upselling, contributing to increased revenue and profitability, surpassing sales targets.
- Trained and developed new employees, imparting essential customer service knowledge and sales techniques to create successful team members.
- Effectively manages customer complaints and special requests, resolving issues promptly and amicably, resulting in heightened satisfaction and loyalty.
- Cultivated strong connections with guests, fostering personalized experiences that increased customer retention and returning customer rates.
- Demonstrates strong communication skills by maintaining open and clear lines of communication with back-of-house staff, significantly reducing errors and ensuring seamless operations.
- Ensures adherence to food safety and hygiene regulations, warranting the safety of customers and maintaining the establishment's reputation for quality service.
- Assisted management with restaurant reservations by effectively accepting, modifying, and canceling bookings via phone and email, ensuring accurate and timely responses to all inquiries.
Assistant Event Coordinator (Seasonal)
Sugar and Spice
Nashville
2024.04 - 2024.11
- Planned and executed multiple events, including corporate meetings, bridal showers, and birthdays, creating memorable experiences that boosted client satisfaction and engagement.
- Collaborated with clients to determine event objectives, budget, and themes in order to craft a proposal that will reflect their vision.
- Managed vendor relationships and negotiations, securing competitive pricing and quality services to meet event needs.
- Coordinated event logistics, overseeing setup, on-site management, and breakdown to ensure seamless execution.
- Conducted post-event evaluations to gather feedback and assess outcomes, leading to continuous improvement in future event planning process.
Executive Assistant (Seasonal)
Northwestern Mutual
Murfreesboro
2024.01 - 2024.06
- Coordinated and confirmed high-level appointments and meetings with precision and efficiency, managing executive calendars and preparing meeting materials.
- Scheduled and managed comprehensive medical exams for clients, liaising with medical professionals and verifying insurance coverage to ensure timely and accurate appointments.
- Conducted thorough prescreening processes based on medical exam results, reviewing and analyzing data to streamline client assessments and facilitate a smooth underwriting process.
- Diligently completed and submitted client applications, collecting and verifying information, and utilizing industry-specific software to ensure accuracy and compliance with all requirements.
- Monitored underwriting processes, tracked application progress, identified delays, and provided clients with regular status updates to enhance communication and transparency.
- Contacted clients regarding outstanding payments, discussed options, facilitated secure payment processing, and ensured timely resolution of financial matters to maintain client satisfaction.
- Updated beneficiary information as per client requests, maintaining meticulous records, ensuring data integrity, and providing clients with confirmation and support to ensure satisfaction.
Server Trainer / Lead Bartender
Sam's Sports Grille
Murfreesboro
2017.09 - 2021.11
- Exhibited strong leadership by training and mentoring new employees on customer service, expectations, proper food handling, and safety protocols. Helped instill a culture of excellence within the team.
- Proficiently informed guests about daily specials, menu changes, and recommendations, showcasing a deep understanding of the offerings and enhancing the overall dining experience.
- Demonstrated composure in busy dining hours, ensuring customers received attentive service.
- Seamlessly managed payments and orders through the POS system, streamlining transactions and reducing errors in the payment process.
- Maintained a calm and composed demeanor during high-volume, fast-paced periods.
- Collaborated with diverse colleagues in both the front-of-house and back-of-house operations, fostering a harmonious work environment.
Education
Bachelor of Business Administration - Economics
Middle Tennessee State University
Murfreesboro, TN2022-05
Skills
- Customer Service
- Inventory management
- Sales
- Adaptability skills
- Team coordination
- Problem-solving
- Microsoft Office
- Time management
- Teamwork
- Innovative
- Negotiation
- Digital Marketing
- Cultural Competency
- Hospitable
Certification
- Sales Management - HubSpot Academy
- Inbound Sales - HubSpot Academy
Timeline
Banquet Server
Top Notch Staffing
2026.01 - Current
Mixologist / Event Bartender
Last Call Bar Catering
2026.01 - Current
Assistant Event Coordinator (Seasonal)
Sugar and Spice
2024.04 - 2024.11
Executive Assistant (Seasonal)
Northwestern Mutual
2024.01 - 2024.06
Trainer/Lead Bartender
Jonathan's Grille
2022.04 - 2025.09
Server Trainer / Lead Bartender
Sam's Sports Grille
2017.09 - 2021.11
Bachelor of Business Administration - Economics
Middle Tennessee State University