Hope Fawzy
Russell,Ontario
Summary
Resilient and dedicated professional with recent training in firefighting operations. Possessing a proven ability to perform well under pressure while working synergistically to successfully complete tasks. Strong focus on physical fitness and community engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Vehicle Sales Consultant
GO2 Auto
06.2023 - Current
- Remarkable sales associate and receptionist with excellent customer service and relationship-building skills
- Devoted to creating a welcoming environment, ensuring customers needs and expectations are met
- Ability to maintain a positive attitude in fast paced environments
Rehabilitation Specialist
Vitality Physiotherapy
08.2021 - Current
- Assist in creating customized workout plans for injuries of all extremes
- Empower patients by teaching injury prevention and rehabilitation techniques resulting in optimal outcomes
- Work one on one with patients to ensure proper technique
- Actively work to display a courteous and empathetic attitude with patients resulting in high customer satisfaction
Personal Trainer & Fitness Instructor
Embrun Total Fitness
10.2020 - 10.2021
- Educated clients on proper exercise techniques to reduce the risk of injury during workouts
- Choreographed group workouts customized to benefit all ages and fitness levels
- Maintained awareness of clienteles response to exercise through recognition of any signs of physical distress
Sales Associate
Fit4Less
11.2019 - 10.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided prime customer support to members and interested clientele
Hostess
Broadway BBQ & Grill
03.2017 - 11.2019
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and maintaining the cleanliness of the facility
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
Education
Pre-Service Firefighter Education & Training
Algonquin College
Ottawa, ON06.2024
Fitness & Health Promotion
Algonquin College
Ottawa, ON06.2021
High School Diploma -
St. Joseph High School
Nepean, ON06.2019
Certification
NFPA 1001 Professional Firefighter Level 1 & 2: IFSAC & Pro Board Certified (Pending-2024)
NFPA 472 Hazardous Materials First Responder at the Awareness Level: IFSAC & Pro Board Certified (Pending-2024)
NFPA 472 Hazardous Materials First Responder at the Core Operations Level: IFSAC & Pro Board Certified (Pending-2024)
Emergency First Responder: Canadian Red Cross (2023)
Basic Life Support: Canadian Red Cross (2023)
Emergency Medical Responder: Canadian Red Cross (Pending-2024)
Certified Personal Trainer: American Sports & Fitness Association (2021)
Personal Finance Essentials: McGill University (2023)
Automotive Sales License: OMVIC (2023)
Volunteering
Algonquin College Open House: Activity Coordinator (2024)
RCMP CBRNE Training: Technical Decon Operator (2024)
Russell Christmas Parade: Volunteer & Participant (2023)
Orleans Christmas Parade of Lights: Traffic & Barricade Control (2023)
Algonquin College Open House: Team Leader (2023)
Ottawa Truck Pull for Epilepsy: (2023)
The Natural Food Pantry: Supplement Sales (2019)
Waupoos Family Farm: Activities Coordinator & Landscaping Maintenance (2017)
Hear Canada: Event Assistant Volunteer (2017)
Canadian Armed Forces: Military Family Appreciation Day (2016)
Timeline
Vehicle Sales Consultant
GO2 Auto
06.2023 - Current
Rehabilitation Specialist
Vitality Physiotherapy
08.2021 - Current
Personal Trainer & Fitness Instructor
Embrun Total Fitness
10.2020 - 10.2021
Sales Associate
Fit4Less
11.2019 - 10.2020
Hostess
Broadway BBQ & Grill
03.2017 - 11.2019
Pre-Service Firefighter Education & Training
Algonquin College
Fitness & Health Promotion
Algonquin College
High School Diploma -
St. Joseph High School