Hope Dorion
Winnipeg,MB
Summary
Reliable worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply a strong work ethic to meet objectives. Diligent and committed with skills for multitasking and managing time well.
Overview
11
11
years of professional experience
Work History
Direct Service Worker
Michif Child & Family Services
09.2019 - Current
- Provide basic housekeeping duties, including cooking and meal preparation (breakfast, dinner, supper and snacks).
- Reporting broken or damaged property, including general maintenance.
- Ability to follow daily routine duties and procedures, including wake up calls and bed time procedures.
- Ability to monitor and assess television, video and computer use, according to age appropriate rating.
- Ability to administer medication as directed.
- Providing transportation, supervision and support to any supported family visit or scheduled appointment, including completing documentation and providing communication of treatment plan.
- Ability to determine appropriate disciplinary actions for youth on disciplinary action, documenting and communicating to other staff team members, the reason for discipline and duration of discipline, review and assess youth’s progress after disciplinary action date.
- Monitor family visits
- Consult with Social Workers to assess and review goals and plans.
- Other duties as assigned
General Manager
MR MIKES SteakhouseCasual
03.2019 - 08.2019
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Assistant General Manager
MR MIKES SteakhouseCasual
05.2018 - 03.2019
- Handled cash accurately and prepared deposits.
- Motivated, trained, and discipline staff to maximize performance.
- Assisted in recruiting, hiring and training of team members.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Managed team schedule with eye for coverage needs and individual strengths.
- Interacted well with customers to build connections and nurture relationships.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Youth Support Worker
Jordan's Principle
04.2024 - Current
- Empowered youth by fostering a sense of self-worth and confidence, ultimately equipping them for future success.
- Collaborated with families to provide support and resources for youth development and wellbeing.
- Promoted a safe and welcoming environment, leading to increased participation in programs and services.
- Assisted in identifying and reducing barriers to youth engagement and development.
Server
MR MIKES SteakhouseCasual
06.2015 - 05.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Custodian
Frontier School Division
01.2014 - 06.2015
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
Education
No Degree - Science
University of Manitoba
Winnipeg, MBHigh School Diploma -
Dauphin Regional Comp Secondary
Dauphin, MB06.2015
Skills
- Verbal and written communication
- Interpersonal Skills
- Compassionate
- Attention to Detail
- Conflict Resolution
- Organization and prioritization
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
Languages
English
Additional Information
Certified in Emergency First Aid & CPR/AED level C
Timeline
Youth Support Worker
Jordan's Principle
04.2024 - Current
Direct Service Worker
Michif Child & Family Services
09.2019 - Current
General Manager
MR MIKES SteakhouseCasual
03.2019 - 08.2019
Assistant General Manager
MR MIKES SteakhouseCasual
05.2018 - 03.2019
Server
MR MIKES SteakhouseCasual
06.2015 - 05.2018
Custodian
Frontier School Division
01.2014 - 06.2015
No Degree - Science
University of Manitoba
High School Diploma -
Dauphin Regional Comp Secondary
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