Hope Delgado
Kingston,Ontario
Summary
Dynamic Technical Consultant with a proven track record at Concentrix, excelling in team collaboration and problem-solving. Successfully enhanced system performance through root cause analysis and managed multiple projects under tight deadlines. Skilled in effective communication and proficient in software, driving customer satisfaction and loyalty through empathetic conflict resolution.
Overview
5
5
years of professional experience
Work History
Technical Consultant
Concentrix
Kingston, ON
03.2023 - Current
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
- Collaborated with cross-functional teams to complete complex projects on time and within budget constraints, meeting or exceeding project requirements.
Sales Associate
Wireless Waves
Kingston, ON
06.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
S&P
Kingston, ON
03.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Frontenac Secondary School
Kingston, ON2019
Skills
- Team collaboration
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Technical consulting
References
References available upon request.
Timeline
Sales Associate
Wireless Waves
06.2023 - 09.2023
Technical Consultant
Concentrix
03.2023 - Current
Customer Service Representative
S&P
03.2020 - 03.2021
Frontenac Secondary School