Summary
Overview
Work History
Education
Skills
Languages
visual arts, literary arts, performing arts, camping, hiking, gardening
Timeline
Generic

Hope Bernhardt

Village of Slocan,BC

Summary

Reliable Job Coach experienced in providing comprehensive physical and emotional care to individuals. Friendly individual provides assistance with daily activities. Enjoys working with people and offers great organizational and interpersonal skills. Reliable Private Housekeeper serving unique client needs through clear communication and coordinated support functions. Consistently follows safety guidelines for lifting, exercise and transportation to avoid client injury or discomfort. Honors spirit of empathy and respect to maintain open dialogue and trust. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Completed the Shelter Guides course offered through Jane Green via Selkirk College in 2011.

This course was about learning how to properly care for individuals living with disabilities as clients within work placements and within home environments.

Overview

19
19
years of professional experience

Work History

Private Housekeeper

Courtney Wren
11.2023 - Current
  • Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maintained confidentiality at all times, upholding privacy standards essential in private housekeeping roles.
  • Managed household tasks efficiently, ensuring timely completion and high-quality results.
  • Enhanced client satisfaction by maintaining clean and organized living environment.
  • Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
  • Disposed of trash and recyclables to avoid waste buildup.
  • Swept, mopped and polished floors to remove dirt and grime and restore floor's protective layer.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Maintained clean and comfortable environments in home by vacuuming, cleaning windows, and dusting.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Private Housekeeper

Desiree Brewer
03.2018 - 01.2024
  • Disposed of trash and recyclables each week to avoid waste buildup.
  • Vacuumed rugs and carpeted areas.
  • Rotated linens and replenished when supplies ran low.
  • Upheld high standards of sanitation in common areas, contributing to inviting atmosphere.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ran special errands, including picking up children from school and making requested purchases.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Helped clients to maintain independence and quality of life.
  • Maintained confidentiality at all times, upholding privacy standards essential in private housekeeping roles.
  • Enhanced client satisfaction by maintaining clean and organized living environment.
  • Managed household tasks efficiently, ensuring timely completion and high-quality results.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Polished and dusted furniture, antiques and high-priced valuables to preserve pieces.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained safe and hygienic home by implementing thorough cleaning routines.

Private Housekeeper

Chris Ray
05.2016 - 02.2020
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated effectively with other staff members to ensure seamless management of households activities.
  • Maintained safe and hygienic home by implementing thorough cleaning routines.
  • Managed household tasks efficiently, ensuring timely completion and high-quality results.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced client satisfaction by maintaining clean and organized living environment.
  • Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Dusted picture frames and wall hangings with cloth.
  • Provided additional support during special events or occasions, ensuring smooth execution of all planned activities and details.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Swept, mopped and polished floors to remove dirt and grime and restore floor's protective layer.
  • Cleaned and stocked bedrooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Contributed to harmonious family atmosphere by maintaining open communication channels with clients regarding expectations and priorities.
  • Helped clients to maintain independence and quality of life.
  • Provided emotional support and companionship to clients.

Store Clerk

Slocan Village Market
04.2014 - 04.2016
  • Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Streamlined store operations for optimal efficiency by maintaining clean, well-organized, and adequately stocked sales floor.
  • Contributed to increased sales through expert product knowledge, personalized recommendations, and upselling when appropriate.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Processed returns and handled exchanges quickly to provide positive store experiences.
  • Performed cash, card and check transactions to complete customer purchases.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Processed refunds and exchanges in accordance with company policy.
  • Promoted positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
  • Coordinated with management to execute storewide sales events, ensuring smooth process and successful outcomes.

Community Inclusion Job Coach

Nelson Cares Society
03.2005 - 09.2012
  • Guided clients through career transitions by identifying transferable skills and aligning them with new opportunities.
  • Established and maintained quality control standards.
  • Collaborated with local employers to identify job opportunities for clients.
  • Provided coaching and mentoring to employees.
  • Empowered entry-level job seekers by developing essential soft skills such as teamwork, problem-solving, time management, and adaptability through targeted coaching sessions.
  • Worked with clients and visitors to accurately sort materials for further handling.
  • Maintained strong attention to detail while performing fast-paced manual sorting tasks, ensuring maximum efficiency without sacrificing accuracy.
  • Adapted quickly to changing industry standards and material classifications, demonstrating high level of flexibility and adaptability in recycling sorting role.
  • Assisted in development of employee training programs to enhance overall team performance in sorting tasks.
  • Took notes and kept records of equipment and tool maintenance and materials needed, delivered and sorted.
  • Sorted materials such as metals, glass or plastics into appropriate containers for recycling.
  • Played integral role in achieving company recycling goals through diligent execution of assigned tasks and commitment to excellence.
  • Supported continuous improvement initiatives by providing feedback on process inefficiencies and suggesting potential solutions.
  • Contributed to environmental sustainability efforts, ensuring proper disposal of non-recyclable waste materials.

Education

High School Diploma -

Kitchener Collegiate Institute
Kitchener, ON
06.1993

Skills

  • Cleaning and organizing abilities
  • Client satisfaction
  • Errands
  • Personal Assistance

Languages

English
Full Professional

visual arts, literary arts, performing arts, camping, hiking, gardening

I love to create art with alcohol inks and acrylic paints. I make greeting cards and large pieces for display.

Since I was a young child I have found solace within the expression of writing poetry and short stories. Journaling is another favorite pastime.

I am presently attending yoga, and hip hop afro fusion dance classes. In June of 2024 I will be performing with my dance class at The Capital Theater. It is going to be an exciting event for me, as I have not performed dance on stage in over 10 years.

Camping trips with friends and family bring a beautiful connection through nature and togetherness to my life.

Every spring I create a new garden plan. Each year is a different learning opportunity to enrich my base of knowledge about how different plants grow, and thrive (or not, hahaha!)! I planted 175 garlic bulbs in my garden last fall. Garlic does not need as much maintenance as other food plants, which will enable more time for me this year to concentrate on learning about flowers! I adore fragrant varieties, especially when the summer breeze carries their scents through my open windows in the evening!

My life is rich with a loving family. I have 3 children who are lovely young adults in their 20's, and one more still growing in the nest at home with me, she will be turning 12 years old in April of 2024.

Creating fun filled family events, playing with and immersing myself within different aspects of visual, literary and performing arts, and experiences in nature bring so much joy to my life!

I am very grateful that I am able to explore all of these gifts right here in Slocan, surrounded by the the incredibly glorious backdrop of the Valhalla mountains and the pristine waters of Slocan Lake.

In every direction, as far as my eyes can see, is this gem of earthly paradise I am able to call my home!

Thanks and praises!!!

Timeline

Private Housekeeper

Courtney Wren
11.2023 - Current

Private Housekeeper

Desiree Brewer
03.2018 - 01.2024

Private Housekeeper

Chris Ray
05.2016 - 02.2020

Store Clerk

Slocan Village Market
04.2014 - 04.2016

Community Inclusion Job Coach

Nelson Cares Society
03.2005 - 09.2012

High School Diploma -

Kitchener Collegiate Institute

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Hope Bernhardt