HOPE ATOGI
Kitchener,ON
Summary
Insightful Product Specialist committed to delivering exceptional customer service and helping customers select best choices. Consistently remains in compliance with company guidelines. Reliable, punctual and works cooperatively as part of team. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a resilient Product Specialist with 6 years of experience working in customer service. Adept in giving demonstrations and aiding brand's awareness. Outstanding presentation and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Product Specialist
TravelAfrika Global Services
Lagos, Nigeria
11.2022 - Current
- Provided technical support to customers regarding installation, configuration, troubleshooting, and usage of products.
- Collaborated with engineering teams on product design and development initiatives.
- Developed and implemented product launch plans for new products.
- Analyzed customer feedback to identify areas of improvement in existing products.
- Facilitated cross-functional meetings between departments such as Engineering, Marketing, Sales, Customer Service, Production Control, Quality Assurance and Control.
- Worked as part of product specialists team to accommodate large crowds.
- Trained interviewers in proper techniques to collect relevant and reliable data.
- Devised processes for using research data to identify and capitalize on advertising opportunities.
- Evaluated digital presence by product, service or brand to help define digital strategies.
- Developed content for website pages highlighting specific features of featured products.
- Created training materials used by external distributors when introducing new products.
- Trained internal staff members on features of newly released products.
- Coordinated with sales teams to ensure effective product positioning in the marketplace.
- Provided samples, coupons or brochures to persuade prospective customers to purchase products.
- Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
- Created and maintained detailed product documentation, including user guides and tutorials.
- Generated reports detailing product performance metrics such as sales volume trends by region or country.
Senior Digital Product Owner
Compugeen Nigeria Limited
Lagos, Nigeria
04.2021 - 08.2022
- Outlined new feature plans and specifications.
- Partnered with software development team to design custom applications and trackers to meet client needs.
- Facilitated cross-functional collaboration between business stakeholders, engineers, designers, QA testers.
- Performed competitive analysis of other digital products in the marketplace and made recommendations accordingly.
- Supervised creation of marketing materials and collateral.
- Advocated for developing critical features in beginning steps to identify and resolve technical issues.
- Led weekly status meetings with internal teams to review progress on active projects against established deadlines.
- Collected and analyzed market research data for use in forecasting.
- Developed marketing strategies based on corporate objectives and market trends.
- Worked closely with senior management team to align product initiatives with overall corporate objectives.
- Marketed products and services at tradeshows and promotional events.
- Created marketing policies and procedures, evaluating and revising to maximize team efforts.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Reviewed user stories created by developers during sprint planning meetings to ensure accuracy of scope and deliverables.
- Documented key decisions related to product roadmap evolution based on user feedback data analysis.
- Collaborated with stakeholders across the organization to ensure successful delivery of projects.
- Conducted market research, user interviews, surveys, and A and B testing to identify customer needs and preferences.
- Delivered marketing strategy updates to upper-level management.
- Analyzed user feedback data to inform changes or adjustments to existing products or services.
- Planned advertising campaigns for online, print and other mediums.
- Prepared marketing campaign budgets with finance personnel.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Understood and followed oral and written directions.
- Planned and completed group projects, working smoothly with others.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Delivered products to customer locations on time.
- Identified needs of customers promptly and efficiently.
Junior Project Coordinator
Ashton and Dave Travels Limited
Lagos, Nigeria
07.2018 - 03.2021
- Troubleshot and resolved non-technical issues using support documentation and training.
- Handled portfolio of initiatives to support organization's goals.
- Assisted in the coordination of resources for projects.
- Facilitated communication among team members regarding project tasks and updates.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Ensured compliance with all applicable regulations throughout project lifecycle.
- Monitored progress against project milestones and identified potential risks and issues.
- Used control tools to update and monitor project schedules.
- Submitted budget estimates, progress reports and cost tracking reports.
- Conferred with project personnel to identify and resolve problems.
- Increased product knowledge by staying up to date on product offerings, features and functionality.
- Reviewed deliverables from contractors and vendors before submitting them internally.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Developed and maintained project documents, such as plans, budgets, and timelines.
Administrative Assistant (Projects)
TravelAfrika Global Services
Lagos, Nigeria
11.2016 - 06.2018
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Developed project plans for various tasks assigned by upper management.
- Responded effectively to sensitive inquiries or complaints.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Scheduled appointments, meetings and events for management staff.
- Created travel arrangements for senior managers according to their requirements.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Monitored progress on projects assigned by upper management.
- Coordinated appointments, meetings and conferences.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Education
Post-Graduate Diploma - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12-2023
Master of Science - Tourism Development
University of Ibadan
Nigeria03-2017
Bachelor of Science - Sociology
University of Ibadan
Nigeria05-2013
Project Management Professional - Project Management
Project Management Institute
CanadaSkills
- Regulatory Compliance Understanding
- Innovation Management
- Product Lifecycle Management
- Customer Needs Assessment
- Vendor Relationship Management
- Customer Engagement
- Product Positioning
- Product Demonstrations
- Product Launches
- Product Marketing
- Product Training
- Competitive Analysis
Certification
- Project Management Professional (In view) - Project Management Institute
- Product Management Certificate (2022) - Tech4Dev, Nigeria
- Agile Product Owner Foundations (PMI) - LinkedIn Learning Certification
- Understanding Business (PMI) - LinkedIn Learning Certification
Languages
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Senior Product Specialist
TravelAfrika Global Services
11.2022 - Current
Senior Digital Product Owner
Compugeen Nigeria Limited
04.2021 - 08.2022
Junior Project Coordinator
Ashton and Dave Travels Limited
07.2018 - 03.2021
Administrative Assistant (Projects)
TravelAfrika Global Services
11.2016 - 06.2018
Post-Graduate Diploma - Project Management
Conestoga College Institute of Technology And Advanced Learning
Master of Science - Tourism Development
University of Ibadan
Bachelor of Science - Sociology
University of Ibadan
Project Management Professional - Project Management
Project Management Institute
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