Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic

Hope Acchione

Brockville,ON

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

13
13
years of professional experience

Work History

Store Manager

Reitmans
02.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Assistant Store Manager

Reitmans
06.2019 - 02.2024
  • Providing in-depth product and promotion information;
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement;
  • Rotated merchandise and displays to feature new products and promotions;
  • Implemented business strategies, increasing revenue and effectively targeting new markets;
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities;
  • Maintained positive customer relationships by responding quickly to customer service inquiries;
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings;
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures;
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Educational Assistant

Westminster Public School
01.2020 - 01.2021
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes;
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher;
  • Provided support to help students with special needs learn and grow;
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives;
  • Collaborated with parents and guardians to increase support and provide best learning environment;
  • Tailored lesson plans for students with emotional and cognitive disabilities;
  • Reported on student progress, behavior, and social skills to parents.

Group Counselor

GEMS
10.2017 - 06.2019
  • (Girls Everywhere Meeting their Savior)
  • While I was a counsellor for the GEMS group at the Bethel Christian Reformed Church, I got to use my leadership skills to teach girls from ages six to sixteen important life lessons by putting them in scenarios that will help them in the future.
  • Offered guidance and advice to help cultivate self-esteem and community involvement;
  • Facilitated weekly group sessions to encourage self-reflection and problem-solving;
  • Listened to clients' concerns and provided encouragement and support;
  • Supported individuals dealing with mental health and emotional issues;
  • Assisted clients in exploring feelings and understanding behaviors;
  • Designed safe and supportive environment for clients to discuss issues.

Volunteer

Brockville And Area Food Bank
09.2016 - 06.2019
  • Throughout my high-school education, I made time to volunteer at the Food Bank to ensure I was helping our community.
  • Assisted with special events and programs;
  • Maintained clean, neat, and operational facilities to serve program needs;
  • Supported engaging, fun, and smooth-running events by helping with organization and planning;
  • Communicated with staff members to stay informed about volunteer opportunities and events;
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates;
  • Guided troubled individuals to tools and resources necessary for healing.

Volunteer

St. John Bosco
09.2016 - 06.2019
  • Volunteered at church-sponsored outreach events, providing polite, friendly representation;
  • Sourced and distributed food and supplies to those in need;
  • Greeted guests with bulletins, directions, and friendly conversation;
  • Prepared meals for church members and guests for funerals or special events;
  • Developed community initiatives to increase and engage church members;
  • Assisted with fundraising activities.

Nanny, French Tutor

Barcier House
04.2012 - 10.2019
  • Prepared meals and snacks for children based on dietary guidelines;
  • Assisted with light housekeeping duties as well as running errands;
  • Built positive and nurturing environments to support child social and emotional growth;
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation;
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback;
  • Assisted children with homework assignments and special projects across different subjects;
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior;
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events;
  • Structured French learning plans around individual assessments and proficiency;
  • Assisted with French homework by practicing assigned exercises and checking translation work;
  • Adapted tutoring plans to incorporate students' particular strengths and goals.

Education

College Diploma - Child And Youth Care

St. Lawrence College
Brockville, ON
06.2021

High School Diploma -

Académie Catholique Ange-Gabriel
Brockville, ON
06.2019

Skills

  • Communication Skills
  • Leadership
  • Helping others
  • Active Listening
  • Computer Skills
  • Critical thinking and problem solving
  • Time Management
  • Sales Expertise
  • Sales Techniques

Affiliations

February 2015 – March 2015 Babysitting Course, YMCA May 2021 Standard First Aid - CPR C and AED, St. John Ambulance Saint-Jean

Additional Information

  • PERSONAL INFORMATION Address: , 179 Ferguson Drive Driving License: G2 License

Timeline

Store Manager

Reitmans
02.2024 - Current

Educational Assistant

Westminster Public School
01.2020 - 01.2021

Assistant Store Manager

Reitmans
06.2019 - 02.2024

Group Counselor

GEMS
10.2017 - 06.2019

Volunteer

Brockville And Area Food Bank
09.2016 - 06.2019

Volunteer

St. John Bosco
09.2016 - 06.2019

Nanny, French Tutor

Barcier House
04.2012 - 10.2019

College Diploma - Child And Youth Care

St. Lawrence College

High School Diploma -

Académie Catholique Ange-Gabriel

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