Hoorvashy Seerattun
London,Canada
Summary
- Bilingual professional fluent in English and French, with strong verbal and written communication skills in client-facing environments
- Proven experience delivering excellent customer service, handling sensitive situations with empathy, professionalism, and discretion
- Effective planning, organizational, and time management abilities, able to manage multiple cases and deadlines
- Highly developed interpersonal and active listening skills, fostering trust and positive client relationships
- Comfortable working independently and as part of a collaborative team
- Maintain a positive, professional, and empathetic approach when interacting with customers and advisors
- Provide guidance and reassurance to clients navigating sensitive or stressful situations
Overview
6
6
years of professional experience
Work History
Sr Customer Service Representative
Canada Life Assurance Co
London, Canada
09.2023 - Current
- Responding to customer and advisor inquiries in English and French regarding insurance products
- Meeting service targets and providing superior customer service
- Maintaining a positive and professional approach with customers and advisors
- Responding to customer requests for products, services, and company information.
- Assisting customers with policy updates, claims processing to enhance service quality.
- Resolving customer inquiries through phone and email communication, ensuring prompt and accurate responses.
Front Desk Support
Crouch Resource Centre
London, Ontario
01.2023 - 04.2023
- Coordinated after-school activities for children aged 4 to 13
- Collaborated with volunteers to provide care for special needs children
- Assisted 30+ community members daily with access to resources
Operations Clerk and Compliance Trainee
Rogers Capital Finance
Port Louis, Mauritius
03.2022 - 07.2022
- Implemented due diligence procedures for high-risk clients
- Ensured regulatory compliance and reduced delayed payments
Volunteer
Youth Action Mauritius (YAM)
Port Louis, Mauritius
11.2019 - 07.2022
- Organized and facilitated seminars and social activities, including the 'Say No to Violence' campaign
- Reached 500+ individuals through peer education programs
- Provided support to marginalized communities and individuals facing abuse, poverty, and mental health issues
- Assisted with HIV/AIDS awareness and connected individuals to resources
Education
Post Graduate Certificate - Addictions and Mental Health
Fanshawe College
London, Ontario05.2023
Bachelor of Science - Sociology
University of Mauritius
Mauritius10.2021
Languages
- Fluent in English and French (both written and spoken)
Community Service And Volunteer Work
Youth Action Mauritius (YAM), Volunteer, Port Louis, Mauritius, 11/2019, 07/2022, Organized and facilitated seminars and social activities, including the 'Say No to Violence' campaign, Reached 500+ individuals through peer education programs, Provided support to marginalized communities and individuals facing abuse, poverty, and mental health issues, Assisted with HIV/AIDS awareness and connected individuals to resources
Leadership Experience
YAM / Universal College, Leader, Led a team to develop brochures on HIV/AIDS awareness, Mentored adolescents, improving academic achievement and progress
Timeline
Sr Customer Service Representative
Canada Life Assurance Co
09.2023 - Current
Front Desk Support
Crouch Resource Centre
01.2023 - 04.2023
Operations Clerk and Compliance Trainee
Rogers Capital Finance
03.2022 - 07.2022
Volunteer
Youth Action Mauritius (YAM)
11.2019 - 07.2022
Post Graduate Certificate - Addictions and Mental Health
Fanshawe College
Bachelor of Science - Sociology
University of Mauritius