Hoorun Nisa
Calgary,AB
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
MPC
TJX Company
01.2016 - Current
- Collaborated with team members to resolve challenges and improve productivity.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Educated new hires
Restaurant Manager
Mcdonalds
01.2010 - 01.2017
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
BBA - Business Administration
YorkVille University
Toronto01.2024
Diploma - Human Resource
CDI COLLEGE
Calgary, AB01.2023
Skills
- Payroll and Benefits Administration
- Exit Interviews
- Benefits Programs
- Time Management
- Workforce Improvements
- Customer Relations
- Labor Relations
- Termination Processing
- Exceptional Communicator
- Providing Feedback
- Staff Training
- Maintaining Confidentiality
- Payout Calculation
- Workflow Coordination
- Vendor Relationship Management
- Equipment Maintenance
- Inventory Management
- Production Planning
- Space Planning
Accomplishments
- Coordinated an orientation program for over 100 employees.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Resolved product issue through consumer testing.
Certification
- Pharmancy Assistance
Timeline
MPC
TJX Company
01.2016 - Current
Restaurant Manager
Mcdonalds
01.2010 - 01.2017
BBA - Business Administration
YorkVille University
Diploma - Human Resource
CDI COLLEGE
- Pharmancy Assistance
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