Hooriya Aftab
Santa Cruz
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Imotion Physical Therapy
Los Gatos
10.2024 - Current
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Participated in weekly case conferences with members of the healthcare team for each assigned patient.
- Provided compassionate support to patients and their families.
- Conducted assessments to evaluate the physical condition of patients prior to admission or discharge from hospital or clinic setting.
Registered Behavior Technician
MeBe
Santa Cruz
01.2024 - 04.2024
- Establishes & maintains therapeutic relationship by pairing self as a reinforcing entity and building the value for the client of social interaction with the BT
- Prompts safe and socially acceptable replacement behaviors in order to build a repertoire of communication, social interaction, and problem solving skills
- Fades prompts appropriately to promote both successful and independent responding
- Increases the frequency or duration of safe and appropriate replacement behaviors by providing access to reinforcers (desired items/actions, attention, or removal of demands/aversive situations)
- Accurately collects behavior data including: A-B-C, count, frequency, duration, latency, inter-response time, event, and interval based recording.
- Follows the treatment plan goals and interventions utilizing sound judgment and seeks out appropriate consultation.
Lab Technician
SC Labs
Santa Cruz
01.2023 - 11.2023
- Performed quality control tests on incoming and outgoing materials to ensure safety standards were met.
- Monitored and maintained laboratory equipment such as pipettes, centrifuges, and microscopes.
- Prepared samples for analysis by weighing, filtering, or diluting them as needed.
- Provided technical guidance and training to new lab technicians.
- Calibrated laboratory instruments according to manufacturer's specifications.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Created test and validation setups for component, subsystem and machine levels.
Inventory Associate
Sun Shops
Santa Cruz
01.2022 - 12.2022
- Investigated problems with incorrect quantities, prices.
- Sorted, labeled and distributed incoming materials as needed.
- Organized storage areas according to item size, type, color and quantity.
- Verified accuracy of incoming and outgoing shipments.
- Maintained records of all purchased items and supplies.
- Responded to inquiries from vendors regarding product availability.
- Created purchase orders for out-of-stock items or new products.
Cashier/Sales Associate
Rite Aid
Santa Cruz
06.2021 - 11.2021
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Provided customer service and was involved in training 2 new team members each month
Cashier/Customer Service
Chipotle Mexican Grill
Santa Cruz
10.2019 - 10.2021
- Gained valuable experience in a fast-paced environment, honing customer service, patience, and quick decision-making skills.
- Received, processed, and stocked merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Computer Science/Psychology -
University of California, Santa Cruz
Santa Cruz, CA12-2025
Skills
- Customer service
- Communication skills
- Computer literacy
- Time management
- Team collaboration
- Case management
- Insurance verification
- Administrative supervision
- Patient records management
- Microsoft Excel
- Leadership
- Patient care
Certification
Registered Behavior Technician
Languages
English
Full Professional
Urdu
Full Professional
Hindi
Professional
References
References available upon request.
Timeline
Patient Care Coordinator
Imotion Physical Therapy
10.2024 - Current
Registered Behavior Technician
MeBe
01.2024 - 04.2024
Lab Technician
SC Labs
01.2023 - 11.2023
Inventory Associate
Sun Shops
01.2022 - 12.2022
Cashier/Sales Associate
Rite Aid
06.2021 - 11.2021
Cashier/Customer Service
Chipotle Mexican Grill
10.2019 - 10.2021
Computer Science/Psychology -
University of California, Santa Cruz
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