HONORINE IKIREZI

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

• Responded to customer calls and emails to answer questions about products and services
• Assisted customers by answering questions and responding to inquiries.
• Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
• Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.

• Provided primary customer support to internal and external customers in fast-paced environment
• Answered constant flow of customer calls with up to 5 calls in queue per minute
• Educated customers on promotions to enhance sales
• Offered advice and assistance to customers, paying attention to special needs or wants
• Answered customer telephone calls promptly to avoid on-hold wait times
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

When an emergency happens, the Red Cross is going to deliver help to whomever needs it and as part of its humanitarian mission, the Red Cross will feed, shelter, and provide emotional support and other assistance.