Honora McIntosh

Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.

Helped oversee the daily operations and managed staff.

Use of Camp Logistics and input of reservations in the system.

Coached and mentored new employees on company policies and procedures.

Coordinated employee schedules according to staff availability and processed time-off requests.

Handled employee discipline and termination according to the company policies.

Entered and approved payroll.

Held daily toolbox meetings.

Did FTQ's (inspections) of rooms and public areas.

Prepared daily reports.

Trained new employees in product knowledge, customer service protocols, and safety regulations.

Resolved clients complaints quickly and effectively while maintaining a high level of professionalism.

Helped oversee the daily operations and managed staff.

Entered and approved payroll.

Held daily toolbox meetings.

Did FTQ's (inspections) of rooms and public areas.

Prepared daily reports.

Supervised employees in daily process of cleaning vacant and stay-over guest rooms.

Inspected vacant and cleaned rooms to verify best possible presentation to guests.

Trained new employees on duties and responsibilities of department.

Provided guidance and support to housekeeping staff as needed.

Performed regular inspections of guest rooms and public areas to ensure cleanliness.

Scheduled and organized daily cleaning tasks for housekeeping staff.

Investigated complaints about service and room cleanliness to take corrective action.