Summary
Overview
Work History
Education
Skills
Languages
Certification
Google Data Analytics Professional Certificate
Timeline
Generic

Hongru Liang

Toronto

Summary

Detail-oriented third-year Bachelor of Business Administration student specializing in Marketing at the University of Toronto Scarborough, with a cumulative GPA of 3.31 and a sessional GPA of 3.65 in Winter 2025. Earned a grade A in MGMC12. Completed both real-world and virtual internships with Bank of China, NSW Government, and GE Aerospace, developing strong communication, client service, and teamwork skills. Certified in Google Analytics and experienced in promotional planning through coursework and practical training. Eager to support student learning through grading, classroom assistance, and facilitation of group presentations as a Teaching Assistant.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Human Resources Intern (Simulation)

GE Aerospace (Forage)
05.2025 - 05.2025
  • Evaluated candidate profiles and recommended inclusive hiring practices to promote diversity and equity
  • Analyzed employee survey data to identify cultural alignment gaps and enhance organizational engagement
  • Developed onboarding strategies that support inclusive and high-performing workplace culture

Marketing & Communication Intern (Simulation)

NSW Government (Forage)
05.2025 - 05.2025
  • Designed a comprehensive communication strategy to promote public services to multicultural and multilingual communities
  • Conducted stakeholder mapping and tailored messaging frameworks to enhance inclusivity and accessibility
  • Applied public-sector marketing principles to simulate real-world government outreach campaigns

Marketing Assistant Intern

Bank of China
07.2024 - 08.2024
  • Assisted clients with account inquiries and service guidance in a high-volume banking hall, practicing professional communication and customer-first service strategies
  • Applied active listening and empathy to resolve client concerns, demonstrating emotional intelligence and conflict-resolution skills
  • Ensured strict compliance with operational protocols while handling financial transactions and customer documentation
  • Collaborated with team members to deliver efficient, coordinated support, recognizing the importance of teamwork in achieving service excellence
  • Gained first-hand insight into marketing-related strategies in a banking context by observing how product recommendations, service framing, and promotion of digital payment solutions influenced client adoption and engagement

Education

Bachelor of Business Administration - Marketing

University of Toronto
Toronto, ON
06-2026

High School Diploma -

Newton International College
Toronto, ON
03-2022

Skills

  • Marketing & Communication: Experienced in designing inclusive messaging and stakeholder mapping
  • Customer Service & Interpersonal Skills: Skilled at resolving concerns through empathy and active listening
  • Technical Tools: Google Analytics, Excel, Canva
  • Languages: English (Fluent), Mandarin (Native)

Languages

English
Professional Working
Chinese (Mandarin)
Native or Bilingual

Certification

Google Data Analytics Professional Certificate, Google (via Coursera)
Location: Toronto, ON
Time: May, 2025- June 2025

Google Data Analytics Professional Certificate

Completed an 8-course specialization covering data cleaning, processing, visualization, and analysis using tools such as Google Sheets, SQL, Tableau, and R
Developed analytical thinking through hands-on case studies, including a capstone project simulating real-world business data challenges
Gained practical skills in data storytelling, dashboard design, and problem-solving using structured data
Trained to prepare, analyze, and communicate data-driven insights to support organizational decision-making

Timeline

Human Resources Intern (Simulation)

GE Aerospace (Forage)
05.2025 - 05.2025

Marketing & Communication Intern (Simulation)

NSW Government (Forage)
05.2025 - 05.2025

Marketing Assistant Intern

Bank of China
07.2024 - 08.2024

Bachelor of Business Administration - Marketing

University of Toronto

High School Diploma -

Newton International College

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Hongru Liang