Summary
Overview
Work History
Education
Skills
Timeline
Generic

HONG NGOC NGUYEN

San Jose

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. I will take my energy, my curiosity I've built and do something with it. BUILD-CHANGE-LEAD-CREAT-REPAIR AND SERVE

Overview

2026
2026
years of professional experience

Work History

Front Desk Receptionist

DENTAL OFFICE
  • Assisted in maintaining accurate patient records and confidential information compliance.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Front Desk Receptionist

EYE SITE OPTOMETRY
  • Utilized practice management software for appointment tracking and billing processes.
  • Implemented front desk procedures that improved overall patient experience and satisfaction.

Cashier

YOGURT LAND
08.2024 - Current
  • Processed customer transactions efficiently and accurately using point-of-sale systems.
  • Handled cash, credit, and electronic payments while ensuring compliance with company policies.

Barista

ORCHARD VALLEY COFFEE
12.2023 - 01.2025
  • Operated espresso machines and brewing equipment with precision and efficiency.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Barista

CHICHA SAN CHEN
12.2023 - 05.2024
  • Delivered high-quality beverages while maintaining consistent customer service standards.
  • Managed inventory levels, ensuring timely restocking of supplies to meet demand.

Bakery Worker

HORIZON BAKERY
03.2024 - 04.2024
  • Operated industrial baking equipment to produce a variety of baked goods.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.

Shift Leader

Panda Express
04.2019 - 12.2023
  • Resolved customer complaints promptly, enhancing overall satisfaction and experience.
  • Maintained cleanliness and organization of workstations, promoting a safe environment.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Trained new employees and delegated daily tasks and responsibilities.

Shift Leader

BOBA BLISS
07.2021 - 07.2023
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Implemented promotional strategies to increase product visibility and sales performance.
  • Collaborated with management to streamline processes for improved efficiency and workflow.

Medical Assistant

Kaiser Hospital
02.2021 - 09.2021
  • Managed patient intake processes, ensuring accurate data entry and confidentiality compliance.
  • Assisted physicians during examinations, facilitating effective communication between patients and healthcare providers.
  • Administered immunizations and injections, adhering to safety protocols and best practices.
  • Scheduled appointments and coordinated referrals, optimizing patient flow and resource allocation.

Shift Leader

MC DONALD
02.2018 - 02.2019
  • Supervised daily operations, ensuring adherence to quality and service standards.
  • Trained team members on food safety protocols and customer service techniques.
  • Coordinated shifts effectively, optimizing staff coverage during peak hours.
  • Assisted in inventory management, monitoring stock levels to prevent shortages.

Education

High School Diploma -

YERBA BUENA HIGH SCHOOL
San Jose, CA

Associate of Arts -

San Jose City College
San Jose, CA

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Front office management
  • Issue handling
  • Relationship building

Timeline

Cashier

YOGURT LAND
08.2024 - Current

Bakery Worker

HORIZON BAKERY
03.2024 - 04.2024

Barista

ORCHARD VALLEY COFFEE
12.2023 - 01.2025

Barista

CHICHA SAN CHEN
12.2023 - 05.2024

Shift Leader

BOBA BLISS
07.2021 - 07.2023

Medical Assistant

Kaiser Hospital
02.2021 - 09.2021

Shift Leader

Panda Express
04.2019 - 12.2023

Shift Leader

MC DONALD
02.2018 - 02.2019

Front Desk Receptionist

DENTAL OFFICE

Front Desk Receptionist

EYE SITE OPTOMETRY

High School Diploma -

YERBA BUENA HIGH SCHOOL

Associate of Arts -

San Jose City College

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HONG NGOC NGUYEN