Hongli Zhang
Niagara Falls,Ontario
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unique support. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking.
Overview
11
11
years of professional experience
Work History
Cashier
Qiang Cheng
09.2015 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Identified and resolved discrepancies and errors in customer accounts.
Server
Amy H.
02.2012 - 05.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
Education
High School Diploma -
Shaoguan University
Shaoguan, ChinaSkills
- Responsible and hard working
- Fluent in Mandarin and Cantonese
- Strong communication and interpersonal skills
- Highly self-motivated and mission-driver
- Organizational and work management skills
- Knowledgeable in customer service
- Able to handle challenges and work under pressure
- Able to think independently and quickly to resolve problems
Timeline
Cashier
Qiang Cheng
09.2015 - Current
Server
Amy H.
02.2012 - 05.2015
High School Diploma -
Shaoguan University
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