Hong Zhang
Scarborough
Overview
32
32
years of professional experience
Work History
QC Inspector
Crystal Claire Cosmetics
05.2023 - Current
- Improved product quality (cosmetics, personal care) by conducting thorough inspections and identifying nonconformances.
- Ensured compliance with industry standards by performing regular audits of manufacturing processes.
- Reduced defects and waste by implementing effective corrective actions in response to inspection findings.
- Maintained accurate records of inspection results, providing valuable data for process improvement initiatives.
Assistant Manager
Pioneer Gas Station
01.2019 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering positive work environment.
Call Center Agent (Part-Time)
KGS Research
01.2019 - Current
- Consistently met or exceeded performance targets by 50% through diligent attention to detail and strong communication skills.
- Streamlined data collection processes, leading to more efficient and accurate market research results.
Pastry Chef Trainee
Maple Bakery Studio
01.2014 - 01.2018
- Coordinated small social gatherings.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Contributed to successful catering events by designing custom dessert menus tailored to specific client preferences.
Small Business Owner
Danforth Milk Store
01.2002 - 01.2014
- Managed the daily operations, including duties like liaising with loyal customers, keeping in touch with suppliers, budgeting, implementing safety policies, and maintaining inventories.
Stock Trader (Licensed)
Shenzhen Stock Exchange
01.1994 - 06.1994
- Managed financial portfolio of clients in fast paced and stressful environment.
- Promoted and managed 10 key accounts through direct communication with clients and advising on stock opportunities and market trends.
Stock Broker/Assistant Manager
Guangxi International Trust & Investment
01.1992 - 01.2001
- Managed the financial portfolio of clients
- Managed the processes and risks in the daily operations
- Accountable for the achievement of ensuring staff handled all order flow and calls in an efficient and effective manner.
Education
Business Management -
HuaZhong Technology University
China01.1995
Skills
- Microsoft Suite (Word, PPT, Excel, Outlook, etc)
- Ability to work under pressure
- Attention to details
- Communication
- Customer Service
- Adaptability
- Conflict Resolution
Timeline
QC Inspector
Crystal Claire Cosmetics
05.2023 - Current
Assistant Manager
Pioneer Gas Station
01.2019 - Current
Call Center Agent (Part-Time)
KGS Research
01.2019 - Current
Pastry Chef Trainee
Maple Bakery Studio
01.2014 - 01.2018
Small Business Owner
Danforth Milk Store
01.2002 - 01.2014
Stock Trader (Licensed)
Shenzhen Stock Exchange
01.1994 - 06.1994
Stock Broker/Assistant Manager
Guangxi International Trust & Investment
01.1992 - 01.2001
Business Management -
HuaZhong Technology University
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