Summary
Overview
Work History
Education
Skills
Timeline
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Hong Bang

Toronto,ON

Summary

Experienced operational manager with a strong focus on customer satisfaction and a track record of driving results. Skilled in effectively responding to inquiries, identifying client needs, and building lasting relationships to enhance client retention. Excellent communication and problem-solving abilities dedicated to delivering exceptional service. Fluent in English and Cantonese, well-equipped to cater to diverse customer needs.

Overview

2025
2025
years of professional experience

Work History

SALES REPRESENTATIVE

BANANA REPUBLIC

SALES REPRESENTATIVE

COMTEL PROMOTIONS

OFFICE MANAGER | SALES REPRESENTATIVE

BECKER WINDOWS AND DOORS

OPERATIONAL MANAGER

CATERING WITH A BANG INC. O/A LOLA
01.2007 - 07.2023
  • Provided excellent customer service by responding to queries and resolving issues, resulting in high customer retention
  • Managed client communication via inbound phone calls, orders, and emails, leading to improved customer satisfaction
  • Managed vendor and supplier accounts, maintaining communication for beneficial agreements and perks
  • Ensured compliance with health and safety standards and AGCO licensing, maintaining operational licenses
  • Recruited, trained, and motivated staff, resulting in a strong team of loyal employees
  • Scheduled staff and events using a shareable calendar app, streamlining communication and improving customer experience.

Cashier/Customer Service Associate

Rona+
05.2024 - Current


  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Processed refunds and exchanges in accordance with company policy.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Education

Mechanical Engineering -

University of Ottawa

Ontario Secondary School Diploma (OSSD) -

Eastern Highschool of Commerce

Skills

  • Microsoft Office
  • Customer Service
  • Client Satisfaction
  • Customer Communication
  • Query Management
  • Training and Development
  • Lead Generation

Timeline

Cashier/Customer Service Associate

Rona+
05.2024 - Current

OPERATIONAL MANAGER

CATERING WITH A BANG INC. O/A LOLA
01.2007 - 07.2023

Mechanical Engineering -

University of Ottawa

Ontario Secondary School Diploma (OSSD) -

Eastern Highschool of Commerce

SALES REPRESENTATIVE

BANANA REPUBLIC

SALES REPRESENTATIVE

COMTEL PROMOTIONS

OFFICE MANAGER | SALES REPRESENTATIVE

BECKER WINDOWS AND DOORS

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Hong Bang