Honey Patel
Toronto
Summary
Highly motivated and customer-focused professional with a passion for delivering exceptional customer service in a retail environment. Proven ability to manage staff, ensure efficient operations, and maintain positive customer relationships. Possesses strong leadership, problem-solving, and financial management skills.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Tim Hortons
09.2022 - Current
- Spearheaded HR functions for 70+ employees, including scheduling, recruitment, and training, resulting in a 30% increase in satisfaction and a 15% reduction in costs
- Managed cash procedures, financial reporting, and supply procurement, upholding store cleanliness and safety standards
- Cultivated a 30% increase in workplace diversity through inclusive recruitment practices.
Customer Service Representative
DTB Bank
01.2021 - 05.2021
- Provided exceptional customer service, resolving inquiries, and executing financial transactions with precision
- Exceeded individual and team performance targets, contributing significantly to branch success
- Maintained customer records, adhering to privacy and confidentiality standards.
Cashier
Convenience Store
01.2020 - 12.2020
- Processed payments efficiently, issued receipts, and managed refunds/credits
- Ensured positive customer interactions and maintained accurate transaction records.
Education
High School Diploma - Business Administration - Finance
Centennial College
Toronto, OntarioBraemar College
Toronto, OntarioSkills
- Customer Service:Cultivating positive customer experiences, resolving issues promptly and effectively, building rapport with customers
- Leadership: Training and mentoring staff, fostering teamwork, delegating tasks effectively, and supervising daily operations
- Financial Management: Proficient in cash handling and reconciliation, ensuring adherence to financial regulations, managing store inventory
- Operations Management: Ensuring smooth operation of the store, maintaining a clean and organized environment, implementing safety protocols
- Communication: Excellent written and verbal communication skills, proficient in active listening and clear explanation
Timeline
Shift Supervisor
Tim Hortons
09.2022 - Current
Customer Service Representative
DTB Bank
01.2021 - 05.2021
Cashier
Convenience Store
01.2020 - 12.2020
High School Diploma - Business Administration - Finance
Centennial College
Braemar College
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