HONEY JOY OTANES
SCARBOROUGH,Ontario
Summary
Detail-oriented and knowledgeable Medical Office Manager skilled at completing patient-facing and clinic-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Proficient in English and Filipino languages.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Office Manager
Lighthouse Medical Imaging - Fairview Site
07.2018 - Current
- Manage day to day office operations of two clinics.
- Assess processes and procedures are in compliance with OH&S and PIPEDA regulations.
- Communicate effectively with staff members, radiologists, referring physicians, and patients, employing active listening and interpersonal skills.
- Create and manage proper scheduling of Technologists and administrative staff.
- Responsible for receiving employee sick calls, arranging coverage and updating staff schedules accordingly.
- Primary point of contact/responsibility for reporting radiologists, ensuring that breast, obstetrical and other recalls are handled quickly and appropriately.
- Provide and monitor proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Manage electronic patient records, encompassing data entry and administrative functions related to insurance and billing.
- Responsible for maintaining a friendly and efficient front of house operation, including management of complaints and difficult patients.
- Help with development and implementation of new policies, procedures and programs.
- Coordinated special projects and managed schedules.
- Assist with biopsy clinics.
- Assist with IT and PACS.
- Help recruit, interview, and train new hires on daily workflows and company processes.
- Responsible for supervising front desk staff to ensure positive patient experience at all times.
- Help manage compliance to keep the company operating within legal and regulatory guideline
- Manage clinic inventories and order clinic supplies.
- Help maintain a clean and tidy clinic.
Receptionist
Oxford Medical Imaging
04.2015 - 06.2018
- Adhered to strict PIPEDA guidelines to protect patient privacy.
- Provided high level of customer service to patients and referring physicians by going above and beyond assigned tasks and duty.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, registration, and payments for billing.
- Efficiently managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Diligently follows company policies and procedures.
Receptionist
Lighthouse Medical Imaging (Finch Site)
12.2013 - 04.2015
- Designated person in-charge of the Ontario Breast Screening Program (OBSP).
- Responsible for accurate data entry of patient's results in ICMS.
- Organized OBSP patient chart transfers to other OBSP sites.
- Responsible for tracking, gathering, and consolidating OBSP Assessment results for submission to the Screening Outcomes Coordinator.
- Coordinated patient scheduling, check-in, and payments for billing.
- Managed a multi-line phone system and pleasantly greeted patients.
Receptionist
CML Health Care
09.2004 - 12.2013
- Served as Receptionist and as Ontario Breast Screening Program clerical staff at several CML Healthcare diagnostic imaging locations in Toronto as well as in Mississauga and Brampton.
- Contributed to the increase of OBSP clients at one of CML healthcare diagnostic imaging locations.
- Organized paperwork and OBSP chart transfers to other OBSP sites.
- Responsible for tracking, gathering, and consolidating OBSP Assessments results for submission to the Screening Outcomes Coordinator.
Senior Laboratory Assistant
CML HealthCare
03.2003 - 09.2004
- Responsible for guiding and directing work of assigned personnel.
- Served as technical lead on a functional basis.
- Provided a resource of strong experience for the resolution of technical and procedural problems.
- Ensured Company and Ministry of Health guidelines are followed.
- Effectively trained and supervised new laboratory staff to improve skills in laboratory procedures.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Utilized various medical laboratory equipment to conduct tests and analyses.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
- Maintained confidentiality of all patient information to conform to federal, internal and other regulatory standards.
Laboratory Assistant (Microbiology Department)
CML HEalthCare
04.1999 - 03.2003
Education
Bachelor of Science - Biology (Major in Microbiology)
University of The Philippines Los Banos
Laguna, Philippines12.1998
Skills
- Electronic Filing System
- Document Review
- Microsoft Office
- Leadership
- Critical Thinking
- Effective Multitasking
- Planning and Prioritization
- Patient Relations
- Records and Database Management
- Medical Procedures Scheduling
- Facility Inspections
- Schedule Creation
Certification
Certified Medical Laboratory Assistant by Ontario Society of Medical Technologist (OSMT)
Timeline
Office Manager
Lighthouse Medical Imaging - Fairview Site
07.2018 - Current
Receptionist
Oxford Medical Imaging
04.2015 - 06.2018
Receptionist
Lighthouse Medical Imaging (Finch Site)
12.2013 - 04.2015
Receptionist
CML Health Care
09.2004 - 12.2013
Senior Laboratory Assistant
CML HealthCare
03.2003 - 09.2004
Laboratory Assistant (Microbiology Department)
CML HEalthCare
04.1999 - 03.2003
Bachelor of Science - Biology (Major in Microbiology)
University of The Philippines Los Banos
Similar Profiles
Lance WinterLance Winter
Travelling SEA at -Travelling SEA at -
Tiahnee FranzoneTiahnee Franzone
Freelancer at -Freelancer at -
Paula Andra MateiPaula Andra Matei
Maternity leave at -Maternity leave at -