Summary
Overview
Work History
Education
Skills
Timeline
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Honey Sanotra

Calgary,AB

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

4
4
years of professional experience

Work History

Customer Care Advisor (Contractor)

HGS
Calgary, Alberta
05.2024 - Current
  • Served as a contractor through HGS for Rogers Together with Shaw, providing customer care and technical support for Shaw customers.
  • Provide exceptional customer support via phone, email, and chat, addressing inquiries related to internet, TV, and home phone services.
  • Manage customer billing inquiries, explain charges, assist with payments, and process billing adjustments, while ensuring customer understanding and satisfaction.
  • Promote and sell Shaw’s products, services, and promotional offers, identifying customer needs, and recommending personalized solutions.
  • Maintain detailed and accurate customer records, logging interactions, resolutions, and follow-up actions in the CRM system (e.g., Salesforce, ServiceNow).
  • Assist customers with account management, including service changes, upgrades, account updates, and troubleshooting of billing discrepancies.

Front Desk Agent

Hawood Inn
Waskesiu Lake, Saskatchewan
05.2021 - 12.2023
  • Greet and check in guests in a friendly and professional manner, ensuring a welcoming experience from the moment of arrival.
  • Provide information about hotel amenities, services, and local attractions, enhancing the guest experience, and ensuring satisfaction.
  • Handle reservations by phone, email, or in person, confirming room availability, processing booking requests, and updating guest records in the property management system.
  • Coordinate with housekeeping, maintenance, and other departments to ensure timely room preparation, and that any guest requests are fulfilled.
  • Handle cash, credit cards, and other payment methods with accuracy, ensuring secure transactions, and proper change handling.
  • Monitor and manage room availability, update reservations, and ensure maximum room occupancy while maintaining a high level of guest satisfaction.

Education

Diploma - Computer Systems Technician

Sheridan College
Brampton, ON
12-2020

Skills

  • Call center experience
  • Billing Procedures
  • Call logging
  • Record-keeping
  • Problem-solving abilities
  • Team building
  • Inbound call answering
  • Rapport Building
  • Customer Relationship Management
  • Feedback collection
  • Report creation

Timeline

Customer Care Advisor (Contractor)

HGS
05.2024 - Current

Front Desk Agent

Hawood Inn
05.2021 - 12.2023

Diploma - Computer Systems Technician

Sheridan College

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Honey Sanotra