Honey Rustom
Employment Security Clerk
Vancouver,BC
Summary
Objective: Experienced in client relations offering six years providing detailed documentation, reporting and data tracking. Talent for handling various administrative needs and activities. Sophisticated with background elevating customer experiences, improving operations and increasing service quality and performance.
Overview
3
3
years of professional experience
Work History
Lead Coordinator
Cactus Club Cafe
01.2019 - 03.2020
- Developed team communications and information for meetings.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed on-site evaluations, internal audits and customer surveys.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Office Manager
Cactus Club Cafe
White Rock, BC
05.2017 - 08.2018
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Education
Bachelor of Arts - International Relations, Public Law And Urban Public Policy And Governance
University of Toronto
Toronto, ON04.2022
High School Diploma -
Burnaby Central Secondary School
Vancouver04.2018
Skills
- Staff Development and Training
- Recruitment and Hiring
- Coaching and Mentoring
- Quality Assurance
- Handling Customer Complaints
- Team Building
- Performance Management
- Schedule Coordination
- Decision Making
- Team Management and Supervision
- Motivational Leadership
Timeline
Lead Coordinator
Cactus Club Cafe
01.2019 - 03.2020
Office Manager
Cactus Club Cafe
05.2017 - 08.2018
Bachelor of Arts - International Relations, Public Law And Urban Public Policy And Governance
University of Toronto
High School Diploma -
Burnaby Central Secondary School
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