Honey Miglani
Calgary,AB
Summary
Canadian permanent resident, willing to travel and relocate for the right opportunity. Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction, and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient, empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding the highest ethical standards and maintaining customer trust.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Vitro Flat Glass Canada
Calgary, Alberta
08.2025 - Current
- Processed orders and returns efficiently through the company's system.
- Collaborated with team members to enhance customer service quality.
- Handled customer complaints professionally to ensure satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Office Administrative Assistant/Inside Sales Representative
Hartung Glass Canada
Burnaby, British Columbia
06.2023 - 06.2025
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
- Interacted with customers to resolve billing disputes, and respond to inquiries.
- Managed invoicing and payment processing operations.
- Handled account payments, and provided information regarding outstanding balances.
- Reconciled discrepancies between purchase orders, delivery documents, and invoices, with keen attention to detail.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced order accuracy by meticulously reviewing and entering customer orders into the system.
- Provided excellent customer service by promptly addressing inquiries and resolving issues related to order entry and delivery.
- Ensured timely delivery of shipments through meticulous coordination with carriers and freight forwarders, like ABF and U.S. customs paperwork.
- Supported a positive work environment through active participation in team meetings, and continuous improvement initiatives.
Administrative and Accounting Assistant
Plan A Real Estate Services Ltd.
Vancouver, British Columbia
04.2022 - 02.2023
- Conducted property showings and open houses for potential buyers.
- Managed client relationships to ensure satisfaction and repeat business.
- Responded promptly to client inquiries via phone or email.
- Maintained accurate records of client interactions and transactions.
- Provided administrative support to real estate agents by organizing paperwork, answering phones, responding to emails and managing calendars.
- Organized files containing important information about each client's transaction including financing details, inspection results and appraisal reports.
- Managed office supplies inventory and ordered materials as needed.
- Prepared and distributed internal communications and memos.
- Assisted in onboarding new employees with orientation materials.
Education
ACCA - CERTIFICATION IN ACCOUNTING AND FINANCE CANDIDATE
PwC Academy
Dubai12-2025
MBA - Finance
University Canada West
Vancouver04-2023
Bachelor of Commerce - Honors in Costing
Symbiosis College of Arts & Commerce
Pune, India04-2019
Skills
- Customer service
- Data entry
- Inventory management
- Microsoft Excel
- Team collaboration
- Relationship building
- Credit card payment processing
- Communication skills
- Real estate development
- Invoice processing
- Order fulfillment
- Client retention
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Customer Service Representative
Vitro Flat Glass Canada
08.2025 - Current
Office Administrative Assistant/Inside Sales Representative
Hartung Glass Canada
06.2023 - 06.2025
Administrative and Accounting Assistant
Plan A Real Estate Services Ltd.
04.2022 - 02.2023
ACCA - CERTIFICATION IN ACCOUNTING AND FINANCE CANDIDATE
PwC Academy
MBA - Finance
University Canada West
Bachelor of Commerce - Honors in Costing
Symbiosis College of Arts & Commerce
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