Honey Miglani
New Westminster,BC
Summary
Canadian Permanent resident, willing to travel and relocate for the right opportunity. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Office Administrative Assistant/Customer Service Representative
Hartung Glass Industries Inc.
06.2023 - Current
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Reconciled discrepancies between purchase orders, delivery documents, and invoices with keen attention to detail.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced order accuracy by meticulously reviewing and entering customer orders into the system.
- Provided excellent customer service by promptly addressing inquiries and resolving issues related to order entry and delivery.
- Ensured timely delivery of shipments through meticulous coordination with carriers and freight forwarders like ABF and US customs paperwork.
- Supported a positive work environment through active participation in team meetings and continuous improvement initiatives.
Administrative and Accounting Assistant
Plan A Real Estate Services Ltd.
04.2022 - 02.2023
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
CERTIFICATION IN ACCOUNTING AND FINANCE CANDIDATE - ACCA
PwC Academy
MBA - Finance
University Canada West
Vancouver, BC04.2023
BACHELOR OF COMMERCE (HONORS): COSTING - Costing
Symbiosis College of Arts And Commerce
04.2019
Skills
- Customer service
- Active listening
- Data entry
- Relationship building
- Microsoft outlook
- Order processing
- Customer relationship management (CRM)
- Accounts receivable
- Invoice processing
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Activities
- Cooking
- Basketball
- Swimming
- Travelling
- Contributing in social activities
Timeline
Office Administrative Assistant/Customer Service Representative
Hartung Glass Industries Inc.
06.2023 - Current
Administrative and Accounting Assistant
Plan A Real Estate Services Ltd.
04.2022 - 02.2023
BACHELOR OF COMMERCE (HONORS): COSTING - Costing
Symbiosis College of Arts And Commerce
CERTIFICATION IN ACCOUNTING AND FINANCE CANDIDATE - ACCA
PwC Academy
MBA - Finance
University Canada West
Similar Profiles
Robert DominaRobert Domina
CNC Machine Operator at Hartung Glass Industries Inc.CNC Machine Operator at Hartung Glass Industries Inc.
Heather RogersHeather Rogers
Senior Manager, e-Commerce and Digital Marketing at Hartung Glass Industries Inc.Senior Manager, e-Commerce and Digital Marketing at Hartung Glass Industries Inc.
Elbert GanadenElbert Ganaden
Operator at Hartung Glass Industries Inc.Operator at Hartung Glass Industries Inc.