Honey Jain
TORONTO,ON
Summary
Accomplished Senior Quality Assurance Manager with 17+ years of experience leading enterprise Quality Assurance programs, test organizations, quality governance initiatives, regulatory compliance activities, audit readiness programs, and continuous improvement initiatives across Banking, Financial Services, Telecommunications, Retail, and Insurance domains.
Proven expertise in establishing Quality Management Frameworks, developing Quality Assurance Plans, defining quality standards, managing quality metrics and KPIs, leading large-scale testing programs, and driving organizational quality maturity. Extensive experience managing cross-functional teams of 40+ resources, overseeing quality budgets, workforce planning, vendor governance, stakeholder management, and executive reporting.
Demonstrated success in improving automation maturity from 20% to 50%, reducing manual testing effort by 20%, implementing quality governance frameworks, and leading successful delivery of business-critical Digital Banking initiatives while ensuring compliance with enterprise quality standards and regulatory requirements.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Senior QA Lead/Manager
Tata Consultancy Services
10.2008 - Current
- Directed quality assurance strategy and execution for large-scale software initiatives, ensuring delivery aligned with organizational quality standards and business objectives.
- Led enterprise-wide quality governance activities and developed comprehensive Quality Management Plans, test strategies, processes, and controls.
- Established quality control and testing governance frameworks, including quality checkpoints, release-readiness assessments, and production certification recommendations.
- Defined and monitored quality metrics, KPIs, executive scorecards, defect trends, and release-health indicators, enhancing data-driven decision-making for senior leadership.
- Led defect governance by overseeing triage, prioritization, and root cause analysis, ensuring timely resolution and collaboration with development and business teams.
- Developed and executed risk-based test plans covering functional requirements, system integrations, business processes, and release-critical scenarios.
- Drove continuous improvement through lessons learned, customer feedback, and quality trend analysis, translating findings into actionable corrective and preventive measures.
- Participated in product design and requirements reviews to identify quality risks, clarify acceptance criteria, and improve testability early in the delivery lifecycle.
- Managed audit readiness, regulatory compliance assessments, and quality audits, coordinating evidence and remediation activities with relevant stakeholders.
- Evaluated test results, defect patterns, and quality outcomes to recommend improvements to applications, processes, and control mechanisms.
- Developed quality assurance training materials and mentored QA professionals on testing methodologies, governance standards, tools, and best practices.
- Partnered with Product Owners, developers, architects, project managers, business teams, and other stakeholders throughout the software development lifecycle to address quality risks and delivery dependencies.
Education
Bachelor of Science -
Lakshmi Narain College of Technology, Bhopal,India
06-2008
Skills
Enterprise QA strategy
- Test strategy
- Quality planning
- Testing governance
- Quality control
- Quality Audits
- Compliance frameworks
- Regulatory compliance
- Risk identification and mitigation
- Risk-based testing
- Defect triage
- Root cause analysis
- Corrective and preventive actions
- Test and defect management
- Functional integration testing
- Requirements reviews
- Acceptance criteria reviews
- Executive dashboards
- Process optimization
- Customer feedback analysis
- Reviews and assessments
- Team leadership
- Cross-team collaboration
- Stakeholder engagement
- QA team development
Certification
- ISTQB
- Professional Scrum Master I
Affiliations
- Volunteered for BMO Hackathon 2025-2026
- Participated in BMO Hackathon 2024
Timeline
Senior QA Lead/Manager
Tata Consultancy Services
10.2008 - Current
Bachelor of Science -
Lakshmi Narain College of Technology, Bhopal,India