Honey Goyal
Halifax,Canada
Summary
Seasoned retail management professional with demonstrated history of success in boosting team productivity and operational efficiency. Manage and encourage staff to achieve continuous improvements and maximize customer service standards. Proven leader with analytical approach to tackling day-to-day and complex challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Store Supervisor
Shopper Drug Mart
08.2023 - Current
- Enhanced customer satisfaction by efficiently managing front store operations and addressing concerns promptly.
- Improved inventory management through regular stock audits and effective communication with suppliers.
- Maintained clean and organized store environment, ensuring optimal product presentation and easy navigation for customers.
- Boosted sales performance by implementing strategic merchandising plans and promotional displays.
- Supervised staff scheduling, ensuring adequate coverage during peak hours and efficient use of labor resources.
- Prevented loss due to theft or damage by implementing robust security measures and closely monitoring store activities.
- Assisted customers with product inquiries, offering expert advice, recommendations, or alternatives when needed.
- Increased operational efficiency by delegating tasks effectively among team members based on individual strengths.
- Monitored cash drawers in 5 checkout stations to verify adequate cash supply
Closing Manager
The Chickenburger
02.2023 - 08.2023
- Ensured smooth transition between shifts by effectively communicating with incoming managers and staff members.
- Collaborated with other department managers to address any operational issues, working together to find effective solutions.
- Monitored staff performance during closings, providing constructive feedback to ensure continuous improvement in efficiency and effectiveness.
- Implemented safety measures for store end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Optimized scheduling practices based on business trends by analyzing patterns in order to accommodate rushes while keeping labor costs low.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Managed over 15 customer calls per day and increased sales by 10%.
Closing Manager
SWISS CHALET
04.2022 - 01.2023
- Enhanced closing procedures by streamlining processes and implementing time-saving strategies.
- Reduced errors in financial transactions by thoroughly reviewing and verifying paperwork before submission.
- Ensured smooth transition between shifts by effectively communicating with incoming managers and staff members.
- Increased customer satisfaction at end of day by maintaining exceptional standards of service during closing hours.
- Managed inventory levels for optimal efficiency, ordering stock as needed to prevent shortages or overstocking issues.
- Improved employee morale by fostering positive work atmosphere and providing support and guidance to team members when needed.
RGM
BURGER KING
05.2021 - 03.2022
- Collaborated with team members to achieve target results.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Identified issues, analyzed information and provided solutions to problems.
- Increased customer satisfaction by resolving issues.
- Coaching Employees for suggestive selling to increase sales by 10%.
- Optimized marketing budget allocation for maximum ROI, adjusting strategies based on performance metrics
Assistant Store Manager
Tim Horton's
04.2020 - 05.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings by 40%
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Increased Sales by 18% by reducing food cost by 5% and labour cost by 10%
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
Supervisor
Tim Horton's
09.2019 - 03.2020
- Set overall vision and provided team leadership.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Provided supportive link between external customers and internal operations.
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
- Worked with management team to implement proper division of responsibilities.
Senior Manager
York Agro Tech Pvt. Ltd.
01.2013 - 08.2019
- Monitored and controlled inventory, encompassing daily production, workflow and distribution.
- Managed inventory, production, workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Developed strategic marketing communications and identified audiences for targeted messages.
- Scheduled transport in coordination with vendors, suppliers and carriers.
- Evaluated hiring, firing and promotions requests.
- Led routine maintenance of equipment with focus on safety, upkeep and proper handling of emergency repairs.
Education
Post-Baccalaureate Diploma - Supply Chain And Operations Management
Cape Breton University
Sydney, NS04.2021
MBA - Finance And Marketing
Icfai
Mumbai, India12.2012
Bachelor of Science - Electronics And Communications Engineering
Punjab Technical University
Chandigarh,India05.2010
Skills
- Budgeting and financial planning
- Inventory management
- Computer literacy
- Systems and Software Expertise
- Word Processing
- Opening and Closing Procedures
- Marketing and Advertising
Certification
- Managerial Food Handling and Safety Certificate
- WHMIS
- First Aid
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
REFERENCE
PROVIDED UPON REQUEST
Timeline
Front Store Supervisor
Shopper Drug Mart
08.2023 - Current
Closing Manager
The Chickenburger
02.2023 - 08.2023
Closing Manager
SWISS CHALET
04.2022 - 01.2023
RGM
BURGER KING
05.2021 - 03.2022
Assistant Store Manager
Tim Horton's
04.2020 - 05.2021
Supervisor
Tim Horton's
09.2019 - 03.2020
Senior Manager
York Agro Tech Pvt. Ltd.
01.2013 - 08.2019
Post-Baccalaureate Diploma - Supply Chain And Operations Management
Cape Breton University
MBA - Finance And Marketing
Icfai
Bachelor of Science - Electronics And Communications Engineering
Punjab Technical University
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