Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Server

Dianne - Paige Bailey

Trenton,ON

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at The Nine-0-Five Lounge. Skilled in effective communication and package handling, I excel in fast-paced environments, ensuring both team efficiency and exceptional guest service. My strong work ethic and attention to detail have consistently improved service delivery and operational success.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

The Nine-0-Five Lounge
01.2022 - 07.2024
  • Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Ensured compliance with all relevant health, safety, and licensing regulations by conducting regular audits and maintaining accurate records.
  • Resolved conflicts between guests or employees quickly and professionally, maintaining a harmonious atmosphere in the lounge at all times.
  • Conducted performance evaluations for staff members, identifying areas for improvement and providing constructive feedback to support growth.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Shipping and Receiving Clerk

Sport Check
07.2019 - 12.2020
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.

Cast Member & Host

Chuck E Cheese
08.2017 - 11.2018
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
  • Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
  • Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.

Education

High School Diploma -

Anderson High School
Whitby
06-2020

Skills

  • Strong work ethic
  • Attention to detail
  • Quick-learning
  • Multitasking proficiency
  • Strong teamwork
  • Exceptional customer service
  • Effective time management
  • Team player mentality
  • Guest engagement
  • Time management
  • Cash handling
  • Package handling
  • Effective communication

Languages

English
Full Professional

Certification

  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).
  • Ontario Full G Driver's License

Timeline

Server

The Nine-0-Five Lounge
01.2022 - 07.2024

Shipping and Receiving Clerk

Sport Check
07.2019 - 12.2020

Cast Member & Host

Chuck E Cheese
08.2017 - 11.2018

High School Diploma -

Anderson High School

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Dianne - Paige Bailey