Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Homsuk Liberty Dama

Hamilton,ON

Summary

  • Skilled in database management systems, data quality control and data analysis.
  • Strong attention to details and accuracy with track record of maintaining high levels of accuracy in managing and processing large volumes of customer data.
  • Ability to work independently and meet tight deadline, with excellent time management, organizational and leadership skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Head of Banking Operations

Zenith Bank Plc
Abuja, Nigeria
07.2015 - 12.2023
  • Established efficient procedures for data entry, record keeping, reporting, filing systems and other administrative tasks.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Developed strategic plans for day-to-day financial operations.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Performed spending analysis and partnerships to refine policies and develop recommendations for improvement.
  • Created financial management mechanisms to minimize financial risk to business.
  • Established efficient procedures for data entry, record keeping, reporting, filing systems and other administrative tasks.
  • Conducted regular audits on bank accounts to detect any discrepancies or fraudulent activity.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.
  • Evaluated performance of team members and provided guidance for improvement.
  • Organized events such as seminars or workshops related to banking services or products offered by the branch.
  • Monitored competitors' activities in order to keep up-to-date with industry practices.
  • Analyzed workflow processes to identify opportunities for streamlining operations while maintaining quality control standards.
  • Prepared monthly financial statements outlining income, expenses, assets and liabilities of the branch.
  • Maintained positive relationships with customers by addressing their inquiries promptly.
  • Provided training programs to employees on banking regulations, procedures and best practices.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Negotiated contracts with suppliers for better pricing on products and services used by the branch.
  • Managed the daily operations of a banking branch, including staff and customer relations.
  • Created reports detailing financial performance of the branch, identified areas of improvement, and proposed corrective measures.
  • Leveraged MS Excel, word, powerpoint and Python programming skills to input and compile data gathered from various sources.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Answered 100 per shift to assist with customer questions and concerns.

Funds Transfer Supervisor

Zenith Bank Plc
Kaduna, Kaduna
04.2012 - 08.2015
  • Prepared variety of different written communications, reports and documents.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Operated computers programmed with accounting software to record, store and analyze information.
  • Trained new officers in processes and procedures for financial institution, answering questions and providing guidance.
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
  • Improved operations through consistent hard work and dedication.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Saved N2,000,000 by implementing cost-saving initiatives that addressed long-standing problems(Power).

Cash Officer

Zenith Bank Plc
Kaduna, Kaduna
12.2007 - 03.2012
  • Used Microsoft access and spreadsheet software to prepare external audit documentation and financial reports to assist management in operational planning and key decision making.
  • Boosted compliance rates by 70% through contract audit procedure strategies.
  • Produced monthly departmental headcount reports and analysis to compare actual budget and prior year results.
  • Oversaw liquidity and cash management operations.
  • Managed outstanding balance amounts by evaluating reports and determining collection statuses.
  • Identified gaps in market to spot opportunities to create value propositions.
  • Supervised accurate, efficient and compliant completion of monthly financial reporting packages.
  • Reviewed documents and data to give accurate presentations and forecasts to upper management.
  • Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management.
  • Managed daily financial functions in collaboration with accounting and payroll personnel.
  • Followed up with delinquent accounts to obtain funds and reduce aging balances.

Vault Cashier

Zenith Bank Plc
Kaduna, Kaduna
08.2007 - 11.2007
  • Completed highly accurate, high-volume money counts of about 500,000 CAD daily via both manual and machine-driven approaches.
  • Assisted team members in resolving difficult customer service issues.
  • Used dynamic research and interpersonal skills to swiftly resolve customer issues.
  • Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Maintained friendly and professional customer interactions.
  • Handled various accounting transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Teller Officer

Zenith Bank Plc
Kaduna, Kaduna
03.2005 - 07.2007
  • Performed teller scheduling to achieve appropriate branch coverage for business needs.
  • Assisted tellers in cashing checks by verifying signatures and amounts.
  • Complied with internal controls and federal regulations by implementing industry wide compliance methods.
  • Conducted various branch operations tasks such as balancing and replenishing ATM, TCD processing.
  • Completed highly accurate, money counts via both manual and machine-driven approaches.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Trained and coached 25 tellers on banking operations to provide exceptional customer service.

Education

B. Tech - Agro Economics & Ext.

Federal University of Technology
Yola, Nigeria
12-2002

GED -

Seneca College of Applied Arts And Technology
Markham, ON

Skills

  • Proficient with MS Office
  • Proficient with Python Programming Language
  • Pays attention to details
  • Efficient with error detection
  • Data Transcription
  • Staff Management
  • Strategic and financial planning
  • Analytical and Critical Thinking
  • Report generation
  • Written Communication

Certification

  • Sisengai Certified Associate in Python Programming
  • World Quant University Applied Data Science Certification - In view
  • Associate of the Chartered Institute of Bankers
  • Edx Verified Certificate for Sustainable business models:guidance for future farmers

Timeline

Head of Banking Operations

Zenith Bank Plc
07.2015 - 12.2023

Funds Transfer Supervisor

Zenith Bank Plc
04.2012 - 08.2015

Cash Officer

Zenith Bank Plc
12.2007 - 03.2012

Vault Cashier

Zenith Bank Plc
08.2007 - 11.2007

Teller Officer

Zenith Bank Plc
03.2005 - 07.2007

B. Tech - Agro Economics & Ext.

Federal University of Technology

GED -

Seneca College of Applied Arts And Technology

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Homsuk Liberty Dama