Homer Gonzales
Winnipeg,Canada
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Skilled Cable Systems Installer with experience in installing, maintaining, and repairing cable systems for both residential and commercial properties. Demonstrates high competence in troubleshooting complex system issues and ensuring customer satisfaction. Strengths include solid technical skills, excellent problem-solving abilities, and exceptional customer service. Previous work has consistently resulted in improved performance of installed systems and increased client satisfaction.
Overview
30
30
years of professional experience
Work History
Cable Systems Installer
Seine River Telecom
Winnipeg, Canada
07.2021 - 12.2025
- Utilized various tools such as crimpers, compression tools and multi-meters when necessary.
- Pulled coax and fiber for prewire on new and existing commercial builds.
- Fused and terminated access points in preparation for completing job sites.
- Traveled out of town to assist with pending work orders to be completed.
- Assisted customers with basic system setup, programming, activation, installation and repair services.
- Verified service by testing installed cabling and identifying, correcting, or escalating problems.
Technician
K&S Electronics
Winnipeg, Canada
08.2020 - 07.2021
- Performed wiring tasks using hand tools and power tools.
- Worked with coworkers to complete tasks.
- Completed prewire of coax and fiber during construction stage of developed home.
- Cleaned up debris from job sites after completing construction projects.
- Installed and configured various types of home automation systems such as lighting control, security systems and cameras, audio and video equipment.
- Identified potential safety hazards at the job site and reported to management promptly.
Inside Sales / Cable Installer
Shaw Cable
Winnipeg, Canada
10.2009 - 12.2019
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
- Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Promoted additional services and products to increase sales.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed upgrades, downgrades and wiring for single and multi-family residences.
- Installed outlets, drops, modems and digital terminals.
- Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
- Selected by management to mentor new team members to succeed and advance within install role and company.
Store Manager
Telus Mobility
Winnipeg, Canada
09.2007 - 08.2009
- Managed physical counts to ensure accurate inventory.
- Hired, trained and managed team of associates, including evaluating performance and enforcing disciplinary actions.
- Delegated responsibilities to employees to meet company's expectations.
- Ability to follow instructions well and make decisions with no supervision.
- Professionally resolved clients complaints on as-needed basis.
- Accurately calculated and made daily deposits of up to $2000.
- Completed new hiring of associates and performed interviews.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Product Expert - Department Sales Manager
Future Shop
Winnipeg, Canada
11.1995 - 08.2007
- Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
- A solid background in sales and product experience.
- Built client base and promoted products to new and existing clients.
- Hired, trained, supervised and evaluated staff, coached improvement management skills.
- Handled various duties, including comprehensive inventory counts, cash control and daily opening and closing procedures for store.
Education
High School Diploma -
Maples Collegiate Institute
Winnipeg, MB06-1996
Skills
- Friendly and positive
- Sales skills
- Team player mentality
- Reliable and punctual
- Product knowledge
- Installation and repair
Accomplishments
- Top 10 Telus Star Award in the Prairies in Sales, 05/01/09
- Top 20 Circle of Excellence in Sales in Telecommunications, 09/01/07
- Top 20 Circle of Excellence in Sales in Computers and Peripherals, 05/01/05
- Top 20 Circle of Excellence in Sales in Telecommunications, 11/01/03
References
- Darren Baggley, Seine River Telecom, Owner/Operator Manager, (204) 295-9406, dbaggley@seinerivertel.com
- Maciej Polson, Rogers, Delivery Specialist Mentor, (204) 293-1394, maciej.polson@rci.rogers.com
Timeline
Cable Systems Installer
Seine River Telecom
07.2021 - 12.2025
Technician
K&S Electronics
08.2020 - 07.2021
Inside Sales / Cable Installer
Shaw Cable
10.2009 - 12.2019
Store Manager
Telus Mobility
09.2007 - 08.2009
Product Expert - Department Sales Manager
Future Shop
11.1995 - 08.2007
High School Diploma -
Maples Collegiate Institute