Homeira Sefatee
Newmarket,ON
Summary
Dynamic professional with 22 years of experience in art education and public relations, transitioning into retail to leverage strong customer service and merchandising skills. Proven ability to create welcoming environments, actively listen to customer needs, and promote products effectively. Expertise in inventory management, payment processing, and maintaining store organization. Recognized for high productivity, teamwork, and adaptability, ensuring positive customer experiences and efficient operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bakery Clerk
Metro
Newmarket, Ontario
06.2024 - Current
- Assisted customers with selecting baked goods and answering product questions.
- Prepared and displayed fresh pastries and bread in an appealing manner.
- Monitored inventory levels to ensure timely restocking of bakery items.
- Collaborated with team members to fulfill large special orders efficiently.
Customer Service Representative
Hyper star Chain Stores
Tehran, Iran
01.2020 - 01.2023
- Investigated and solved any customer concerns.
- Answered inquiries from customers in person and on the phone.
- Fostered inclusive atmosphere while assisting with various shopping requirements.
- Worked to maintain an organized environment.
- Assisted customers with inquiries and product selections in department store environment.
Front of house Stuff
Cantainer Cafe
Tehran, Iran
01.2018 - 01.2020
- Managed guest booking and greeted patrons upon arrival, escorting them to tables.
- Completed day-to-day duties accurately and efficiently.
- Served drinks, snacks, and meals while addressing customer complaints promptly.
- Resolved customer issues efficiently to ensure satisfaction.
- Oversaw team operations to maintain high service standards.
Teaching Art and craft
Raad institution
01.2011 - 01.2017
- Participated in professional development opportunities related to teaching strategies and best practices.
- Developed creative lesson plans for teaching basic language, math, science, art, music and social skills to young children.
- Organized recreational activities such as field trips, arts and crafts, music and drama classes.
- Encouraged client participation in community activities such as sports, arts and crafts, music.
Education
Bachelor of Arts - Handicrafts
Alzahra University
Iran01.2022
Skills
- Maintaining a positive empathetic attitude
- Professional attitude toward customers
- Strong background in public relations
- Willingness to learn and adapt
- Excellent communication skills
- Excellent interpersonal skills
- Time management
- Open to hands-on mentorship
- Eager to develop new skills
- Visual merchandising
- Flexible schedule
Certification
- CPR
- food handler certification
- smart serve
Timeline
Bakery Clerk
Metro
06.2024 - Current
Customer Service Representative
Hyper star Chain Stores
01.2020 - 01.2023
Front of house Stuff
Cantainer Cafe
01.2018 - 01.2020
Teaching Art and craft
Raad institution
01.2011 - 01.2017
Bachelor of Arts - Handicrafts
Alzahra University