Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Irancell Service Center
03.2022 - 03.2023
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier
Regal Fashion
04.2020 - 02.2021
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Lifeguard
Khorshid Swimming Pool
01.2017 - 02.2019
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Monitored safety of guests in and around swimming pool.
Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Laws - Law
Pardis Tehran
06.2017
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Languages
English
Limited Working
Persian
Native or Bilingual
Timeline
Customer Service Representative
Irancell Service Center
03.2022 - 03.2023
Cashier
Regal Fashion
04.2020 - 02.2021
Lifeguard
Khorshid Swimming Pool
01.2017 - 02.2019
Bachelor of Laws - Law
Pardis Tehran
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