HOLLY CHELSEA MACPHEE
Edmonton,AB
Summary
Experienced and customer-focused Starbucks barista with 2.5 years of creating welcoming experiences, crafting quality beverages, and thriving in fast-paced team environments. Known for being reliable, positive, and calm under pressure. During my time with Starbucks, I was trusted with added responsibilities and considered for roles like Barista Trainer and Shift Supervisor—recognition I’m proud of, even though it wasn’t formally recorded. I’m now relocating and excited to bring my passion for coffee, people, and the Starbucks mission to a new team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
STARBUCKS COFFEE COMPANY
01.2023 - 08.2025
- Crafted high-quality espresso beverages and personalized drinks following standard and custom recipes.
- Delivered fast, friendly service while handling transactions and resolving customer concerns.
- Maintained clean, organized workstations in line with health and safety standards.
- Trained and mentored new baristas using positive, hands-on coaching and feedback.
- Supported inventory restocking and promoted upselling to boost food and drink sales.
- Helped streamline workflow during peak hours, improving efficiency and reducing wait times.
- Contributed to consistently meeting or exceeding sales goals through proactive service.
Education
Post-Baccalaureate Diploma - Supply Chain Management
Cape Breton University
11.2024
Bachelor of Arts - Business with International Management
Northumbria University
08.2019
Diploma - Business Management
Management Development Institute of Singapore
08.2016
Skills
- Excellent Intercultural Communication Skills
- Multitasking and Organization
- Inventory Management
- Team player
- Detail-oriented approach
- Time management
- Personable interaction skills
- Proficient in POS system usage
- Customer service
- Sales contribution
Certification
- Certificate in Forecasting Product Demand in R
- Certificate in Supply Chain Analytics in Python
Timeline
Barista
STARBUCKS COFFEE COMPANY
01.2023 - 08.2025
Bachelor of Arts - Business with International Management
Northumbria University
Diploma - Business Management
Management Development Institute of Singapore
Post-Baccalaureate Diploma - Supply Chain Management
Cape Breton University