Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Hollya Shemoun

Saskatoon,SK

Summary

Proven server at Red Lobster, adept in multitasking and enhancing customer satisfaction through exceptional service and sales techniques. Leveraged strong work ethic and menu knowledge to increase sales, while fostering warm customer relationships. Collaborated effectively with team members, ensuring a productive and sanitary environment. Demonstrates reliable cash handling and a professional, friendly demeanor.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Server

Red Lobster
04.2014 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server / Server Manager

Tomas The Cook Family Restaurant
01.2012 - 03.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Education

Educational Assistant Certificate -

Saskatchewan Institute of Applied Sciences And Technology
Saskatoon, SK

Grade 12 Graduate -

Holy Cross High School
Saskatoon, SK

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Memory retention
  • Safe Food Handling
  • Cleanliness standards
  • Menu Memorization
  • High-volume dining
  • Order Accuracy
  • Sales Techniques
  • Sales expertise
  • Wine service
  • Wine pairing knowledge
  • Server training
  • Positive and professional
  • Team Player
  • Reliable and Responsible
  • Warm and Friendly
  • Attention to Detail

Languages

English
Full Professional
Arabic
Professional Working

Certification

WHIMIS certificate

Serve It Right Certificate

References

Nijhu Md Islam- Server manager at Red lobster (306) 914-2610

Anthony Yuzwa-General manager at Red Lobster (306) 373-8333

Timeline

Server

Red Lobster
04.2014 - Current

Server / Server Manager

Tomas The Cook Family Restaurant
01.2012 - 03.2014

Educational Assistant Certificate -

Saskatchewan Institute of Applied Sciences And Technology

Grade 12 Graduate -

Holy Cross High School

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Hollya Shemoun