Holly Young St Clair
Dresden,ON
Summary
Dynamic and dedicated worker with multiple years of experience working in fast paced environments such as customer service or food handling. Proven ability to collaborate effectively with teams or work independently. Fast learner with strong communication skills. Committed to creating a positive customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bakery Assistant
Foodland
Dresden, ON
08.2024 - 11.2024
- Assisted in daily bakery operations, learning safety protocols and food handling procedures.
- Supported preparation of baked goods by measuring ingredients accurately and following recipes.
- Maintained cleanliness of workstations and kitchen equipment to ensure compliance with health standards.
- Collaborated with team members to organize inventory and restock supplies as needed.
- Engaged in customer service by answering inquiries about products and assisting with orders.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Operated commercial kitchen equipment and tools.
Crew Member
Aramark
Woodstock, ON
01.2024 - 07.2024
- Provided excellent customer service by engaging with guests and addressing inquiries promptly.
- Assisted in food preparation ensuring adherence to quality and safety standards.
- Maintained cleanliness of dining areas, restrooms, and kitchen equipment to uphold sanitation regulations.
- Operated point-of-sale systems accurately handling transactions and processing payments efficiently.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Telephone Operator
BearCom
Woodstock, ON
05.2022 - 01.2024
- Managed incoming and outgoing calls, ensuring efficient communication across departments.
- Operated multi-line phone systems to facilitate prompt customer service responses.
- Provided accurate information to callers, enhancing overall customer satisfaction.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
Cleaning Assistant
Beechhill Capital Corp
Woodstock, ON
07.2019 - 01.2021
- Maintained cleanliness and organization of assigned areas to ensure optimal work environment.
- Utilized cleaning equipment and chemicals safely to adhere to company standards.
- Assisted in inventory management by restocking cleaning supplies as needed.
- Developed familiarity with safety protocols, contributing to a safe workplace culture.
- Provided support during special cleaning projects, enhancing overall facility appearance.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
Education
High School Diploma -
College Avenue Secondary School
Woodstock, ON06.2018
Skills
- Punctuality
- Order taking
- Cross-training
- Customer service
- Food handling safety
- Workplace safety
- Fast learner
- Cash management
- Inventory control
- Hospitality service expertise
- Team collaboration
- Telephone etiquette
- Verbal and written communication
Certification
Food handlers certified
Timeline
Bakery Assistant
Foodland
08.2024 - 11.2024
Crew Member
Aramark
01.2024 - 07.2024
Telephone Operator
BearCom
05.2022 - 01.2024
Cleaning Assistant
Beechhill Capital Corp
07.2019 - 01.2021
High School Diploma -
College Avenue Secondary School