Holly Wurster
Stittsville
Summary
Dedicated customer service professional with proven experience in providing exceptional support at a grocery store and delivering compassionate care in a retirement home setting. Adept at addressing diverse customer needs, resolving issues effectively, and ensuring a positive experience for both clients and residents.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Brown's Your Independent Grocer
2021.08 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Exhibited high energy and professionalism when dealing with clients and staff.
Serving Staff Member
Chartwell Retirement Residences
2023.04 - 2024.08
- Managed multiple tasks simultaneously while remaining calm under pressure, delivering an enjoyable dining experience for guests even during peak hours.
- Greeted arriving guests warmly at the door while managing waitlists effectively during peak hours.
- Received consistent positive feedback from guests for exceptional service, contributing to repeat business.
- Facilitated smooth communication between front-of-house and back-of-house teams during busy shifts for optimal teamwork and productivity.
Education
High School Diploma -
Sacred Heart High School
5870 Abbott St E, Stittsville, ON K2S 1X406.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Accomplishments
Smartserve certified.
Timeline
Serving Staff Member
Chartwell Retirement Residences
2023.04 - 2024.08
Customer Service Representative
Brown's Your Independent Grocer
2021.08 - Current
High School Diploma -
Sacred Heart High School
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