Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Woods

Calgary,AB

Summary

To seek full-time employment using my exceptional skills and abilities in order to make a positive contribution to Mayfair Diagnostics.

Overview

14
14
years of professional experience

Work History

Security Dispatcher II

Cadillac Fairview, Market
08.2019 - Current
  • Dispatch security guards to incidents, requests for assistance, emergencies, etc
  • Communicate with operations, guest services, tenants, and supervisors
  • Monitor CCTV
  • Log all details of radio transmissions, telephone calls, and verbal instructions
  • Direct security guards on their daily tasks
  • Monitor main fire panel controls, alarms and log all details
  • Monitor all access to the property via CCTV
  • Maintain and log key control
  • Maintain and log Lost and Found
  • Maintain emergency contact lists
  • Provide training and coaching
  • Preform other duties as assigned

Calgary Life Church
01.2010 - Current
  • Set up church equipment/tear down
  • Care for children
  • Sing & Volunteer for youth events every Friday night and Sunday mornings
  • Create a happy, safe environment for everyone and their families
  • Attend meetings and practices to ensure Fridays and Sundays run as smooth as possible
  • Meet and greet everyone who comes through the doors

Security Guard

Cadillac Fairview – Market Mall
Calgary
01.2019 - 08.2019
  • Provide exceptional service in order to enhance customer experience
  • Seek compliance with property standards, rules and regulations
  • Positively engage with clients on a continual basis
  • Assist clients with specific problems, such as safety concerns, illness or emergencies
  • Protect the property and maintain a safe and welcoming environment
  • Enforce the property’s rules and regulations in a fair and responsible manner
  • Remain prepared to respond to crime, disturbances, fire, and emergency situations
  • Respond to medical emergencies and provide first aid, CPR or AED support
  • Prepare written reports using the company’s standard report-writing system
  • Support JH&S program to ensure occupational safety is prioritized and effectively practiced
  • Provide after-hours lock-up and morning open-ups
  • Preform other duties as assigned

Credit Counselor

Canada Credit
06.2018 - 01.2019
  • Credit Counseling to individuals who have poor credit scores
  • Data entry
  • Inspecting new “leads” to make a minimum of 180 phone calls a day
  • Meet a daily quota of 2 sales per day
  • Guide clients through our website to complete application
  • Follow up with clients after joining program

Administrator

Superior Safety Codes Inc
Calgary
05.2016 - 01.2017
  • Receive, process, and take payment for building, electrical, plumbing, gas and private sewage permits from different municipalities across Alberta
  • Offer excellent customer service/advice to home owner and contractors
  • Take inspection requests over the phone and arrange time with the inspector
  • Receive/respond to countless of e-mails, fax’s, phone calls, and mail delivery’s daily
  • File/follow up with various documents
  • Create/maintain spreadsheets
  • Enter inspections into the computer system, mail reports to clients
  • Other duties include: create invoices, arrange variance inspections, daily settlement

Customer Service Representative

Canuck Amusements & Merchandising Ltd
Calgary
06.2015 - 05.2016
  • Assist customers in searching for a wide variety of party supplies, costumes, trophies and decorations to suit their particular needs
  • Organize, unload, restock a large variety of inventory on a daily basis
  • Work side by side with other teammates to ensure our busy store runs smoothly
  • Take payments/Issue refunds
  • Create invoices
  • Daily cash out/settlement
  • Create intricate balloon bouquets to the client’s utmost satisfaction
  • Quality control on a daily basis including upselling various products
  • Organize, tidy, and clean the store during daily cash out

Motivator

Goodlife Fitness
Calgary
05.2014 - 05.2015
  • Create a positive and non-judgmental environment where you can motivate and inspire every member to meet their fitness goals
  • Train members how to properly use gym equipment
  • Handle member questions and concerns with respect and professionalism
  • Quick decision making in dealing with issues, member complaints, and emergency situations
  • Deliver high quality experiences and information to all members and prospective members
  • Adhere to and promote monthly marketing
  • Book appointments and accommodate member needs
  • Daily cash in and cash out/settlement

Cashier/sales associate

Stitches YM Inc
Calgary
02.2013 - 01.2014
  • Generate sales while interacting with customers
  • Assist customers in fittings and basic alterations
  • Maintain store cleanliness and organize as per guidelines
  • Handle cash transactions with customers
  • Issue refunds and change receipts
  • Work with POS system
  • Daily settlement
  • Volunteer Experience

Education

High school diploma - undefined

Calgary Christian Private
2015

School First Aid Certificate - undefined

Skills

  • Skills/Strengths:
  • Adapt quickly
  • Calm under pressure
  • Excellent communication skills
  • Extremely respectful
  • Ability to work in fast paced environments
  • Exceptional verbal and written communication skills
  • Ability to multitask and prioritize
  • Maintain exceptional working relationships with co-workers and customers alike
  • Personal characteristics:
  • Self-disciplined
  • People oriented
  • Patient
  • Confident
  • Respectful of authority figures
  • Polite
  • Level headed

Timeline

Security Dispatcher II

Cadillac Fairview, Market
08.2019 - Current

Security Guard

Cadillac Fairview – Market Mall
01.2019 - 08.2019

Credit Counselor

Canada Credit
06.2018 - 01.2019

Administrator

Superior Safety Codes Inc
05.2016 - 01.2017

Customer Service Representative

Canuck Amusements & Merchandising Ltd
06.2015 - 05.2016

Motivator

Goodlife Fitness
05.2014 - 05.2015

Cashier/sales associate

Stitches YM Inc
02.2013 - 01.2014

Calgary Life Church
01.2010 - Current

High school diploma - undefined

Calgary Christian Private

School First Aid Certificate - undefined

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Holly Woods