Holly Woods
Calgary,AB
Summary
To seek full-time employment using my exceptional skills and abilities in order to make a
positive contribution to Mayfair Diagnostics.
Overview
14
14
years of professional experience
Work History
Security Dispatcher II
Cadillac Fairview, Market
08.2019 - Current
- Dispatch security guards to incidents, requests for assistance, emergencies, etc
- Communicate with operations, guest services, tenants, and supervisors
- Monitor CCTV
- Log all details of radio transmissions, telephone calls, and verbal instructions
- Direct security guards on their daily tasks
- Monitor main fire panel controls, alarms and log all details
- Monitor all access to the property via CCTV
- Maintain and log key control
- Maintain and log Lost and Found
- Maintain emergency contact lists
- Provide training and coaching
- Preform other duties as assigned
Calgary Life Church
01.2010 - Current
- Set up church equipment/tear down
- Care for children
- Sing & Volunteer for youth events every Friday night and Sunday mornings
- Create a happy, safe environment for everyone and their families
- Attend meetings and practices to ensure Fridays and Sundays run as smooth as possible
- Meet and greet everyone who comes through the doors
Security Guard
Cadillac Fairview – Market Mall
Calgary
01.2019 - 08.2019
- Provide exceptional service in order to enhance customer experience
- Seek compliance with property standards, rules and regulations
- Positively engage with clients on a continual basis
- Assist clients with specific problems, such as safety concerns, illness or emergencies
- Protect the property and maintain a safe and welcoming environment
- Enforce the property’s rules and regulations in a fair and responsible manner
- Remain prepared to respond to crime, disturbances, fire, and emergency situations
- Respond to medical emergencies and provide first aid, CPR or AED support
- Prepare written reports using the company’s standard report-writing system
- Support JH&S program to ensure occupational safety is prioritized and effectively practiced
- Provide after-hours lock-up and morning open-ups
- Preform other duties as assigned
Credit Counselor
Canada Credit
06.2018 - 01.2019
- Credit Counseling to individuals who have poor credit scores
- Data entry
- Inspecting new “leads” to make a minimum of 180 phone calls a day
- Meet a daily quota of 2 sales per day
- Guide clients through our website to complete application
- Follow up with clients after joining program
Administrator
Superior Safety Codes Inc
Calgary
05.2016 - 01.2017
- Receive, process, and take payment for building, electrical, plumbing, gas and private sewage permits from different municipalities across Alberta
- Offer excellent customer service/advice to home owner and contractors
- Take inspection requests over the phone and arrange time with the inspector
- Receive/respond to countless of e-mails, fax’s, phone calls, and mail delivery’s daily
- File/follow up with various documents
- Create/maintain spreadsheets
- Enter inspections into the computer system, mail reports to clients
- Other duties include: create invoices, arrange variance inspections, daily settlement
Customer Service Representative
Canuck Amusements & Merchandising Ltd
Calgary
06.2015 - 05.2016
- Assist customers in searching for a wide variety of party supplies, costumes, trophies and decorations to suit their particular needs
- Organize, unload, restock a large variety of inventory on a daily basis
- Work side by side with other teammates to ensure our busy store runs smoothly
- Take payments/Issue refunds
- Create invoices
- Daily cash out/settlement
- Create intricate balloon bouquets to the client’s utmost satisfaction
- Quality control on a daily basis including upselling various products
- Organize, tidy, and clean the store during daily cash out
Motivator
Goodlife Fitness
Calgary
05.2014 - 05.2015
- Create a positive and non-judgmental environment where you can motivate and inspire every member to meet their fitness goals
- Train members how to properly use gym equipment
- Handle member questions and concerns with respect and professionalism
- Quick decision making in dealing with issues, member complaints, and emergency situations
- Deliver high quality experiences and information to all members and prospective members
- Adhere to and promote monthly marketing
- Book appointments and accommodate member needs
- Daily cash in and cash out/settlement
Cashier/sales associate
Stitches YM Inc
Calgary
02.2013 - 01.2014
- Generate sales while interacting with customers
- Assist customers in fittings and basic alterations
- Maintain store cleanliness and organize as per guidelines
- Handle cash transactions with customers
- Issue refunds and change receipts
- Work with POS system
- Daily settlement
- Volunteer Experience
Education
High school diploma - undefined
Calgary Christian Private
2015
School First Aid Certificate - undefined
Skills
- Skills/Strengths:
- Adapt quickly
- Calm under pressure
- Excellent communication skills
- Extremely respectful
- Ability to work in fast paced environments
- Exceptional verbal and written communication skills
- Ability to multitask and prioritize
- Maintain exceptional working relationships with co-workers and customers alike
- Personal characteristics:
- Self-disciplined
- People oriented
- Patient
- Confident
- Respectful of authority figures
- Polite
- Level headed
Timeline
Security Dispatcher II
Cadillac Fairview, Market
08.2019 - Current
Security Guard
Cadillac Fairview – Market Mall
01.2019 - 08.2019
Credit Counselor
Canada Credit
06.2018 - 01.2019
Administrator
Superior Safety Codes Inc
05.2016 - 01.2017
Customer Service Representative
Canuck Amusements & Merchandising Ltd
06.2015 - 05.2016
Motivator
Goodlife Fitness
05.2014 - 05.2015
Cashier/sales associate
Stitches YM Inc
02.2013 - 01.2014
Calgary Life Church
01.2010 - Current
High school diploma - undefined
Calgary Christian Private
School First Aid Certificate - undefined
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