Holly Wademan
Brampton,ON
Summary
Dedicated professional with a solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Veseris
Mississauga, Ontario
10.2016 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Inside Sales /Customer Service Representative
National Shoe Specialities
Toronto, Ontario
12.2011 - 10.2016
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Clinic Manager
The Foot Clinic
Toronto, Ontario
03.2009 - 12.2011
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Developed relationships with healthcare providers to sustain strong referral pipeline.
- Coordinated community outreach programs to promote clinic services and public health awareness.
- Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care.
Education
Medical Administration
Cdi College
Brampton, ON06-2007
Skills
- Complaint resolution
- Customer relationship management
- Attention to detail
- Multi-task management
- Administrative tasks
- Effective communication
- Sensitive material handling
- Conflict resolution
Affiliations
- Gardening
- Baking
- Event planning
Timeline
Customer Service Representative
Veseris
10.2016 - Current
Inside Sales /Customer Service Representative
National Shoe Specialities
12.2011 - 10.2016
Clinic Manager
The Foot Clinic
03.2009 - 12.2011
Medical Administration
Cdi College
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