Holly Vincent
Rancho Cucamonga,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Team player, self-motivated, reliable, and adaptable in any environment. Strong written and oral communication skills. High attention to detail with the ability to multi task. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
16
16
years of professional experience
Work History
Sales Support Specialist II
Hussmann
09.2022 - Current
- Accurately maintain and manage data, files and customer accounts.
- Help cultivate and maintain business relationships by professionally handling partner and customer needs.
- Streamline sales processes for increased revenue generation through effective communication and collaboration with cross-functional teams.
- Communicate with management, executives, personnel and vendors.
- Prepare and presented sales reports and customer profiles to upper management.
- Manage customer accounts, responding to inquiries and resolving customer service issues
- Assist in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
- Coordinate responses and resources to handle special client requests.
- Collaborate with vendor development and support staff to resolve various issues impacting sales activities.
- Collaborate closely with finance departments to ensure timely invoicing and payment collection from customers.
Administrative Executive
Ben Clymer’s Bodyshop
01.2019 - 11.2022
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
- Updated reports, managed accounts, and generated reports for company database.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
Customer Service Representative
Suzann's Flowers
01.2015 - 01.2019
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Engage with multiple clients with a positive attitude leaving customers with a lasting impression.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Accurately & efficiently perform register/POS transactions, sales, returns, exchanges, etc.
- Ensure accurate ringing & pricing of merchandise, use appropriate price overrides when necessary.
- Manage all aspects of a customer’s expectations, clearly communicating product information, care, maintenance, timeframes & delivery.
- Share information & testimonials about product, in-store events & workshops that will enhance the customer experience
- Maintain visual standards & supplies of working station.
Retail Sales Associate
Nordstrom
01.2012 - 01.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Supervisor
Jack in the Box
01.2009 - 01.2012
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to organization''s core values, leading by example and fostering culture of excellence.
Education
Some College (No Degree) - General Studies
Mt San Antonio College
Walnut, CAHigh School Diploma -
Montclair High School
Montclair, CA12.2009
Skills
- Customer Relationship Management
- Sales strategy development
- Customer Needs Assessment
- CRM software proficiency
- Teamwork and Collaboration
- Problem-Solving
- Customer Service
- File Management
- File Organization
- Business operations knowledge
- Customer Relations
Timeline
Sales Support Specialist II
Hussmann
09.2022 - Current
Administrative Executive
Ben Clymer’s Bodyshop
01.2019 - 11.2022
Customer Service Representative
Suzann's Flowers
01.2015 - 01.2019
Retail Sales Associate
Nordstrom
01.2012 - 01.2015
Supervisor
Jack in the Box
01.2009 - 01.2012
Some College (No Degree) - General Studies
Mt San Antonio College
High School Diploma -
Montclair High School
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