Holly Vincent

Assessed employee performance, identifying development and training opportunities to enhance clerical competencies

Delivered comprehensive orientation and training to clerical staff through engaging presentation and hands-on demonstrations.

Established and communicated work standards for new and revised workflows, ensuring operational efficiency.

Facilitated support and orientation for student placements, integrating tem effectively into the clerical environment

• - Covering Supervisor for all 25 Unit Clerks and 6 Secretaries within the Abbotsford Cancer Agency IE Chemotherapy, Acute Care Unit and Radiation - Responsible for daily scheduling of Unit Clerks
• Ensuring adequate coverage in absences and distributing accordingly - Ordering supplies - Providing clinical support to Doctors and Pharmacist - Provide support to all Clerk and Secretary Staff reporting any issues to management - Attending leadership meetings, bringing concerns forward and relaying information to clerical team

• - Scheduling patients for Chemo treatments while utilizing treatment lengths and lining up nursing schedules and breaks to increase productivity in chemo room - Processing Physicians orders - Communicating with Medical Staff daily regarding patient care and appointments - Preparing patient charts for scheduled appointments - Directing patient’s phone calls in a timely manner - Ensuring patients diagnostic testing are booked correctly and in line oncologist, chemo and radiation appointments and following up as needed

• - Clerical duties such as filing, operating switch board, data entry, ordering and maintaining office supplies. - Organizing equipment maintenance as required. - Processing patient admissions, transfers and discharges - Prioritize processes, coordinate and transcribes physician's orders and follow up as needed

• - Processing orders and organizing admissions, transfers and discharges - Friendly yet efficient patient communication - Giving and receiving shift to shift handovers - Updating Mars, Kardex, assignment sheets