Holly Stevens
Lancaster
Summary
Results-driven Senior Benefits Manager with extensive experience in benefits program design, vendor management, and policy compliance. Proven track record in leading open enrollment sessions and enhancing employee understanding of complex benefits information.
Overview
29
29
years of professional experience
Work History
Senior Benefits Manager
Affinity Gaming
Las Vegas
01.2008 - 10.2025
- Implemented benefits programs tailored to employee needs across all owned properties.
- Managed vendor relationships to ensure optimal service and compliance.
- Conducted benefits training sessions for staff to enhance understanding.
- Reviewed and updated policies to align with legal regulations and best practices.
- Led open enrollment sessions, guiding employees through their options effectively.
- Responded promptly to employee questions and concerns about their benefits package via phone calls or emails.
- Drafted reports for each property's HR Manager, GM, and the Corporate VP's outlining best practices for the implementation and administration of the benefit plans.
- Collaborated with our Brokers who monitored regulatory changes related to healthcare reform legislation and made necessary adjustments to comply with changing rules and regulations.
- Coordinated open enrollment periods by providing education sessions on available plans and helping employees select appropriate coverage levels based on individual needs.
- Collaborated with internal stakeholders to develop strategies that maximize value while minimizing cost associated with employee benefits programs.
- Analyzed health care costs, retirement plan expenses, and other benefits related data to ensure financial objectives were met.
- Provided guidance and support to Human Resources personnel on all aspects of employee benefit plans including enrollment processes, eligibility requirements, coverage options.
- Maintained records relating to benefits such as pension plans or medical leave policies.
- Assisted in the development of budgets for benefit programs ensuring accuracy in calculations related to premiums paid vs. expected costs incurred.
- Reviewed existing policies regarding health insurance and other benefits to ensure compliance with applicable laws and regulations.
- Negotiated contracts with third party administrators for services such as COBRA administration or claims processing services.
- Led classes for new and existing employees to outline benefits choices.
- Administered employee insurance, retirement savings plans, and worked with insurance brokers and plan carriers.
- Worked together with our Risk Management team on workers' compensation claims to ensure the employee understood the steps that are involved from the start of filing a claim, following the doctor's instructions, to the release back to full duty.
Operations Manager
Patent Construction
Las Vegas
09.1996 - 04.2007
- Managed daily operations to ensure efficiency and compliance with company policies.
- Supervised staff training programs to enhance team performance and operational knowledge.
- Facilitated communication between departments to enhance collaboration and information sharing.
- Resolved customer complaints in a timely manner.
- Managed inventory levels of cash, supplies, and other resources.
- Organized daily workflow to maximize efficiency and productivity.
- Managed branch files per recordkeeping and compliance requirements.
- Maintained accurate records of financial transactions.
- Mitigated regulatory risks by ensuring all areas maintain compliance with company, state and federal protocols.
- Served as primary contact between the branch and corporate headquarters.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Supported outside sales force in servicing and obtaining new business.
- Disciplined employees to encourage compliance with company policies and procedures.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Created financial management mechanisms to minimize financial risk to business.
Education
High School Diploma -
Antelope Valley High School
Lancaster, CA06-1991
Skills
- Benefits program design
- Vendor management
- Policy compliance
- Employee training
- Data analysis
- Human resources management
References
References available upon request.
Timeline
Senior Benefits Manager
Affinity Gaming
01.2008 - 10.2025
Operations Manager
Patent Construction
09.1996 - 04.2007
High School Diploma -
Antelope Valley High School