Holly Squires
St Thomas,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
26
26
years of professional experience
Work History
Personal Support Worker
Community Living Elgin
11.2007 - Current
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Documented vitals, behaviors, and medications in client medical records
- Responsible for Clients daily transaction and cash documentation
Sales Floor Associate
Walmart
06.2001 - 08.2003
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Processed payments and provided receipts to establish proof of transaction.
- Greeted customers, helped locate merchandise, and suggested suitable options
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust
- Communication with customers professionally and proactively to provide product information and advice
- Built productive relationships with customers to establish trust, rapport and increase satisfaction
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
Sales Associate
Reitmans
07.1997 - 09.2000
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Third Key Sales Associate
Campus Crew
09.2000 - 05.2001
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Submitted reports to senior management to aid in business decision-making and planning
Education
First Aid And CPR
Red Cross
St. Thomas, ON2023
Some College (No Degree) - Personal Support Worker
Fanshawe College
St. Thomas, ONSkills
- Privacy and confidentiality
- Stocking and replenishing
- Relationship building
- Excellent people skills
- Cash Handling
- Exceptional customer service
- Multi-tasking strength
Timeline
Personal Support Worker
Community Living Elgin
11.2007 - Current
Sales Floor Associate
Walmart
06.2001 - 08.2003
Third Key Sales Associate
Campus Crew
09.2000 - 05.2001
Sales Associate
Reitmans
07.1997 - 09.2000
First Aid And CPR
Red Cross
Some College (No Degree) - Personal Support Worker
Fanshawe College
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