Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

HOLLY SILVA

Lathrop

Summary

Dynamic Practice Development Representative at AllCare with proven expertise in patient engagement and data analysis. Skilled in HIPAA compliance and effective communication, I successfully enhanced membership growth strategies, driving significant patient visit increases. A trilingual professional adept at fostering relationships with healthcare providers to achieve organizational goals.

Overview

19
19
years of professional experience

Work History

Practice Development Representative

AllCare
07.2022 - Current
  • Responsible for planning and conducting in-person visits with contracted Primary Care Physicians at their offices
  • Visits will include helping with membership growth strategies, and assisting to increase the number of patients that complete an annual visit at an AllCare clinic
  • Prioritize PCP engagement based on data including membership potential, clinic prioritization, clinic attendance outcomes, an understanding of PCP’s geographical area, physician trends and market dynamics
  • Conduct face-to-face sales meetings with physicians ensuring thorough understanding of AllCare programs and the beneficial outcome to their practice
  • This will include cost / benefit analyses, review/training of how to use AllCare reports, and communicating best practices to achieve desired results
  • Gather industry/market information that may be beneficial to AllCare
  • Complete follow-up meetings with physicians, practice managers etc
  • To ensure thorough understanding of the physicians’ desires, needs and obstacles to growth
  • Prepare reports, trends, outcomes, competitive analyses for AllCare leadership
  • Identify and recommend creative approaches to achieve desired goals
  • Perform all duties with consistently high ethical standards and strict adherence to company policies and procedures

Certified Medical Assistant / HR Coordinator

Redwood Coast Medical Services
Gualala
02.2018 - Current
  • Obtain patient vitals, room patients, referrals, updated charts, schedule appointments, administer injections, blood draws, reminder phone calls, assist with suture removals and bandaging, tray set up for PAP Smears and IUD insertions, well-child checks, head circumference, growth chart, Quality measures, VFC inventory and ordering of vaccines, Training for EZIZ, Quest processing labs/ Diagnoses, Storage handling of Vaccines, Quality Measure with PAPS, Mammograms, Colonoscopy, Heights/Weight, in a Fasted Paced High Volume Clinic
  • Run insurance through Medical website and partnership
  • Handling budgets with supplies for the clinic various departments
  • Assisting HR with the process of recruitment, including vetting candidates
  • Compiling and maintaining paper, digital and electronic employee records
  • Supporting HR-related training programs, workshops
  • Overseeing HR events
  • Continuously learn the latest HR best practices to improve workplace efficiency
  • Update polices and procedure, job descriptions, annual review documents
  • Help with credentialing of providers
  • Complete references for prospective employees

Center Manager

Community Medical Centers
07.2021 - 07.2022
  • Manage clinics with staff of 50+
  • Manage schedules and staffing as needed
  • Ensure that we can meet our Quality measures
  • Make sure patients are being seen in a timely fashion
  • Access quality measures from systems Relevant, Tabelu and I2I ensure measures are met
  • Ensure staff and provider ratios are appropriate
  • Make sure clinic is being ran effectively to meet the needs of the patients
  • Process payroll
  • Make sure timecards are error free to processing
  • Performs employee evaluations and consultations for staff; Completes timesheets, reviews requests for time off, makes necessary staffing adjustments in accordance with policies
  • Tracks time off requests in order to assist in adequately staffing in clinic site and communicates with other sites, supervisors, and any other necessary CMC employees regarding absences or schedule changes
  • Participate in the selection, CME and CPR training and supervision of all clinic staff to ensure patient and staff are up to date on trainings
  • Works closely with supervisors and other management personnel to ensure adherence to standards, policies, and procedures
  • Oversees the ordering and inventory processes for site supplies
  • Responsible for maintaining a clean, safe facility
  • Follow all safety rules while on the job
  • Ensures safety is met by quarterly drills
  • Also handles recruitment with interviewing and hiring process when selecting and getting new hires
  • Ensures training when in clinic is supported by the Lead or Back-office supervisor, with the help of the manager
  • Follows all VFC guidelines
  • Maintains the clinic, makes sure it is up to par in preparedness of annual or biannual audits from the state (HRSA), local insurances and vaccines for children (VFC)
  • Make sure the clinic stays within budget and expenses are reasonable for the functionality as well as to provide patient care appropriately
  • Managed several clinics, ensure the clinic was following state and federal guidelines, oversee operations policies and procedures, prepare operational reports and management reports, oversee planning, maintenance, and efficiency, worked with behavioral health substance abuse programs as well as primary care, internal medicine, and pediatrics, and OBGYN
  • Also, review budgets and staffing, and head outreach for each clinic
  • Handle all budgets for the business, manage spending and ordering
  • Manage the schedules

Warehouse Associate

Kelly Services
Stockton
10.2017 - 02.2018
  • Packaging and inspecting products, weighed merchandise, operated machines, ensured safe and friendly work environment

Medical Assistant

Visiting Angels
Stockton
02.2015 - 12.2015
  • In-home care including assistance with dressing, bathing, feeding and hygiene care, managed medication administration, monitored blood pressure and vital signs

Teacher’s Assistant

San Joaquin County of Education
Stockton
08.2008 - 12.2014
  • Assisted students and teacher in the classroom, worked with students individually or in small groups, reinforced class lessons, stocked supplies, operated audiovisual equipment, attended to the physical needs of students with disabilities

Medical Assistant

Access Homecare
Manteca
01.2012 - 06.2013
  • In-home care including taking and monitoring vital signs, giving injections, monitoring medications, weight management, food preparation and house cleaning and hygiene care

Medical Assistant (Extern)

Dameron Occupational Health Clinic
Stockton
11.2011 - 12.2011
  • Roomed patients, took vital signs, DOT exams, Spirometry, Audiometer, urinalysis, drug screening, reminder calls, scheduling appointments, work status report, charting, injections, suture removal, laceration setup

Shift Manager

McDonalds
Lathrop
02.2006 - 06.2008
  • Managed crew of 6+ employees, assigned daily schedules, operated cash register, responsible for store operations during shift

Education

Human Resource Management Certificate -

02.2024

CCMA-California Certified Medical Assistant -

05.2021

Bachelors in Health Care Administration -

University of Phoenix
Modesto, CA
05.2021

Associate of Science - Health Studies

Carrington College
Stockton, CA
02.2013

Medical Assisting Certificate -

Carrington College
Stockton, CA
12.2011

General Education Coursework -

San Joaquin Delta College
Stockton, CA
12.2007

Skills

  • Trilingual (Spanish/Portuguese)
  • HIPAA Compliance
  • Medical Terminology
  • CPR/BLS Certified
  • Venipuncture/Capillary Puncture
  • Injections/Immunizations
  • EMR (Next Gen, Practice Fusion)
  • Administrating Injections
  • Quest Processing/ Diagnoses codes
  • EZIZ Training
  • VFC Coordinator
  • Cross Trained- FD/UC/ PC
  • Patient Vitals/EKGs
  • Health clinic audits/ Business Managing
  • Microsoft Office Word/Excel/Power Point
  • FQHC (Federally Qualified Health Center)
  • CPT/ICD-9 Codes
  • Work with the public
  • Help with accessing services with the poor and homeless
  • Patient engagement
  • Data analysis
  • Quality assurance
  • Effective communication
  • Training development
  • Analytical thinking
  • Teamwork and collaboration
  • Organizational skills
  • Time management abilities
  • Multitasking capacity
  • Excellent communication

Professional References

  • Ryan Ablakatof, Clinic Manager/ Co-worker, Community Medical Center, (209) 485-7459
  • Dori Fox, Caregiving supervisor, (707) 882-2286
  • Liz Santana, Floor Supervisor, RCMS, 707-396-4867

Timeline

Practice Development Representative

AllCare
07.2022 - Current

Center Manager

Community Medical Centers
07.2021 - 07.2022

Certified Medical Assistant / HR Coordinator

Redwood Coast Medical Services
02.2018 - Current

Warehouse Associate

Kelly Services
10.2017 - 02.2018

Medical Assistant

Visiting Angels
02.2015 - 12.2015

Medical Assistant

Access Homecare
01.2012 - 06.2013

Medical Assistant (Extern)

Dameron Occupational Health Clinic
11.2011 - 12.2011

Teacher’s Assistant

San Joaquin County of Education
08.2008 - 12.2014

Shift Manager

McDonalds
02.2006 - 06.2008

Human Resource Management Certificate -

CCMA-California Certified Medical Assistant -

Bachelors in Health Care Administration -

University of Phoenix

Associate of Science - Health Studies

Carrington College

Medical Assisting Certificate -

Carrington College

General Education Coursework -

San Joaquin Delta College

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HOLLY SILVA