Summary
Overview
Work History
Skills
Qualifications
Timeline
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HOLLY SELBY

Ucluelet,BC

Summary

With extensive knowledge and experience in the hospitality industry, I am excited to bring my skills and passion to a new workplace. Eager to contribute expertise and further develop abilities in this dynamic field. I'm confident that joining your team will make a valuable and positive impact.

Overview

9
9
years of professional experience

Work History

Houseperson

Black Rock Ocean Front Resort
04.2024 - Current
  • Responsible for maintaining high cleanliness standards within all public areas of the resort as well as special event rooms
  • Efficiently self-manage set cleaning duties whilst also attending to time sensitive requests from guests and fellow departments
  • Promoted a positive, team orientated workplace through clear, concise communication and gladly lending a helping hand whenever possible
  • Liaising with all departments within the resort such as Housekeeping, Guest Services, Maintenance, Events and Spa to promote synchrony

Hospitality All-rounder

Nakiska Ski Resort
11.2023 - 04.2024
  • Trained as back of house supervisor to cover shifts
  • Prepare fresh baked goods and a wide variety of deli sandwiches daily
  • Plan and prepare food for catering events
  • Confident barista
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods
  • Knowledge and understanding of stock control within the lodge to organize for rush periods
  • Maintained high levels of sanitation by strictly adhering to food safety guidelines and dietary requirements
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

FIFO Utility Worker

Compass Group
01.2022 - 09.2023
  • Housekeeping
  • Kitchenhand/dishwasher
  • Bartending
  • Maintained high cleanliness standards within large remote camp site
  • Kept all work areas clean, neat, and well-stocked to maximize efficiency
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity


Housekeeping Supervisor

Tangalooma Island Resort
01.2021 - 06.2022
  • Administrative duties; creating daily work schedules, authorizing time sheets, stock control
  • Built genuine relationships with coworkers to create an open and positive working environment
  • Effectively liaised with guest services, the maintenance team and tour groups to contribute to the smooth operation within the resort
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
  • Investigated guest complaints and resolved issues promptly to increase guest satisfaction
  • Lead by example to enforce high cleanng standards

Front Crew Member

McDonalds
10.2019 - 01.2020
  • Performed excellent customer service, cleaning and stocking to high standards
  • Enhanced customer satisfaction with quick and accurate food preparation, ensuring timely service
  • Collaborated with fellow crew members to ensure seamless coordination between the front counter and kitchen operations
  • Promoted seasonal promotions and limited-time offers, driving additional sales


Waitress and Market Stall Holder

Satoria Organics
08.2018 - 06.2019
  • Served food and beverages promptly with focused attention to customer needs
  • Maintained a clean and orderly dining area for an enjoyable guest experience
  • Demonstrated passion towards food preparation and presentation
  • Built relations with regular customers through friendly interactions and attentiveness to their preferences

Waitress

Cafe Bella
01.2016 - 12.2017
  • Kindly and attentively served customers to guarantee an enjoyable dining experience
  • Prepared and plated food efficiently with an eye for detail
  • Accurately carried out closing duties to ensure a stress-free and seamless opening shift for fellow coworkers
  • Cleared tables efficiently to maintain a hygienic and well presented dining area
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Skills

  • Enthusiastic, can-do attitude
  • Friendly and attentive communication skills
  • Strong and versatile work ethic
  • Eager and fast learner
  • Reliable and organized individual
  • Confident barista
  • Administrative skills

Qualifications

  • ProServe Certificate
  • CERT III IN BUSINESS, BSB30115
  • CERT I IN INFORMATION, DIGITAL MEDIA AND TECHNOLOGY, ICT10115
  • COMPLETION OF SECONDARY SCHOOLING, BRIBIE ISLAND STATE HIGH SCHOOL (2020)

Timeline

Houseperson

Black Rock Ocean Front Resort
04.2024 - Current

Hospitality All-rounder

Nakiska Ski Resort
11.2023 - 04.2024

FIFO Utility Worker

Compass Group
01.2022 - 09.2023

Housekeeping Supervisor

Tangalooma Island Resort
01.2021 - 06.2022

Front Crew Member

McDonalds
10.2019 - 01.2020

Waitress and Market Stall Holder

Satoria Organics
08.2018 - 06.2019

Waitress

Cafe Bella
01.2016 - 12.2017

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HOLLY SELBY