HOLLY ROCHE
Sun Peaks,BC
Summary
I am an energetic and reliable individual with a range of experience in different roles. I have the ability to work in team environments and work under pressure. I am self motivated and driven and am always looking to better my personal and professional life. Skilled in customer service and the ability to adapt to customer needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeeper
Bear Country Property Management
Sun Peaks, British Columbia
11.2024 - Current
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Luandry services such as folding and cleaning linens
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Communicated with the maintenance and housekeeping teams to ensure the success of the hotel.
- Time management, multitasking, and working under pressure.
- Greeting guests, and responding to their questions and concerns.
- Followed safety procedures when handling hazardous materials.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Emptied trash receptacles throughout the property.
Family Nanny
Camp Wahanowin
Orillia, Canada
06.2024 - Current
- Sole caretaker of a 3 and 5 year old boys
- Required to work 12 hour days, 6 days a week
- Facilitated the three year old in potty training
- Organized age appropriate activities around camp to help them feel included
- Provided emotional support during times of stress and transition
- Created nurturing, safe environments to help promote their emotional, social, and intellectual growth over the summer
Massage Therapist
Coast Hillcrest Revelstoke
Revelstoke, Canada
12.2023 - 05.2024
- Ensure all of the correct paperwork is completed prior to the session
- Ensuring all bills have been completed and correctly imputed into the system
- General cleaning and maintenance
- Demonstrated individualized treatment plans based on the client assessments and preferences
- Assisted front desk staff with administrative tasks such as answering phone calls and booking appointments
- Performed deep tissue, relaxation, cupping and sports massage techniques to improve my clients' physical health and wellbeing
Practice Manager
First Choice Chiropractic
04.2023 - 11.2023
- Welcome patients into the clinic
- Providing clients with relaxation and deep tissue massages
- Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions
- Ensuring all paperwork is complete prior to the session
- Providing a safe and inviting environment for all guests
- Assess clients using range-of-motion and muscle tests, muscle palpation, gait assessment and orthopedic testing
- Managed appointments through our scheduling software system
Relaxation Massage Therapist
City Cave
10.2022 - 11.2023
- Welcome patients into clinic
- Ensure correct paperwork is completed
- Provide patients with relaxation massage
- General cleaning and maintenance
- Processing customer payments using the Point of Sale (POS) system
Retail Assistant
06.2018 - 06.2022
- General cleaning and maintenance
- Processing transactions and claiming private health insurance
- Created weekly reports that tracked key performance indicators such as revenue growth and clinical numbers
- Answering phone calls and communicating to the clients, and assisting with their needs
- Liaise with external companies
- Filing and input of formal documentation
Retail Assistant
Rolly's Party & Lolly Shop
08.2016 - 01.2018
- Receiving, processing, and organizing shipments and deliveries accordingly
- Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines
- Assisting customers in locating desired shop items
- Informing customers of shop promotions to encourage purchases
- Performing end-of-day cleaning duties, which includes wiping down windows, mirrors, and fixtures as well as sweeping and mopping the shop floor
- Processing customer payments using the shop's Point of Sale (POS) system
- Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed
Education
Diploma of Remedial Massage -
Demi International
Brisbane06.2023
Skills
- Interpersonal skills
- Critical thinking
- Active listener
- Time management
- Computer skills
- Ability to work in a team
- Ability to work under pressure
- Cleaning and organising
- Guest relations
- Attention to detail
- Self Motivation
- Reliability
Certification
- First Aid
- CPR
- Certificate III Business Administration
- Certificate III Sport and Recreation
- Car
References
References available upon request.
Timeline
Housekeeper
Bear Country Property Management
11.2024 - Current
Family Nanny
Camp Wahanowin
06.2024 - Current
Massage Therapist
Coast Hillcrest Revelstoke
12.2023 - 05.2024
Practice Manager
First Choice Chiropractic
04.2023 - 11.2023
Relaxation Massage Therapist
City Cave
10.2022 - 11.2023
Retail Assistant
06.2018 - 06.2022
Retail Assistant
Rolly's Party & Lolly Shop
08.2016 - 01.2018
Diploma of Remedial Massage -
Demi International