Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Raasch

Modesto

Summary

Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.

Overview

10
10
years of professional experience

Work History

Shift Leader

Dutch Bros
05.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.

Server

Texas Roadhouse
08.2015 - 05.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.

Education

John C. Kimball
Tracy, CA

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Effective problem resolution
  • Customer service focus
  • Strong verbal and written communication
  • Team collaboration and leadership
  • Goal setting and tracking
  • Proficient in managing multiple tasks
  • Organizational skills
  • Attention to detail
  • Active listening

Timeline

Shift Leader

Dutch Bros
05.2021 - Current

Server

Texas Roadhouse
08.2015 - 05.2021

John C. Kimball

Similar Profiles

CREATE PROFILE
Holly Raasch