Holly Piotrowski

• Engaging customers to determine their appliance requirements
• Assist customers in choosing the correct product for their application
• Assist customers in design choices for their project
• Price out customers jobs, create orders and delivery options
• Arrange Credit options for the customers
• Upsell customers on remaining products to complete their projects
• Present Pro Customers with options to grow their business
• Maintain Customer relationships for future projects
• Meet or Exceed weekly Sales Requirements

Resolved customer service and billing complaints by adjusting bills and processing refunds.

Updated system with order details, customer preferences, and billing information.

• Managed customer relations by addressing inquiries and resolving issues efficiently.
• Assisted customers with returns, order pickups, and online orders.
• Collaborated with customers to address complaints, warranty issues, and service requests.
• Exceeded daily credit card application goals through proactive engagement.
• Executed cash register operations accurately during peak business hours.
• Escalated unresolved issues to appropriate departments for timely resolution.

• Plan, organize, seek sponsors and implement events from start to end & on-board new fundraising ideas
• Create print and promotional media and advertisement of events in print, social media and website
• Create/maintain databases, budgets, financial analysis for programs and events, sponsors and donors
• Identify, cultivate, solicit and maintain partnerships with funders, foundations, businesses, individuals etc.
• Increase awareness of BFOYR to the public via outreach ie) local events, social media, schools etc.
• Research and apply for available grants/funding, manage Annual Appeal
• Advertise, recruit and train volunteers
• Complete all tax receipting for all tax donations
• Provide reports for board meetings

• Efficiency Analyst, reviewed procedures and practices of department, implemented improvements to effectively save time and money for the dept.
• Manage JPMorgan banking and Citibank HK Platform
• Opening and closing accounts for Magna Divisions, manage changes
• Work with Magna Legal on Banking Changes
• Cost Analysis on overall banking charges and track costing issues
• Update database's, manage Links (A/R) banking, allocations, administration, approved Wires
• Assisted with the Integration of the New Treasury System

• Managed household staff
• Created database and Accounting system for personal accounts and 4 business's
• Responsible for cost savings for trades, purchases and procedures
• Managed personal finances
• Managed business finances owned by BS
• Responsible for the travel of family
• Liaison between Corporate Office and Farm

• Created data base, Maintained Web-site updates
• Managed fundraising, Managed Media Relations
• Managed Special Events, Co-ordinated Volunteers
• Co-ordinated Efforts with partner UNICEF

• Created Grade 5/10 Government/Civics Program and presented to classes
• Created Data Base of Constituent and local issues
• Managed Constituency Assistants, managed budget, purchasing and office procedures
• Implemented Cost Savings Procedures
• Assisted Constituents with government related issues
• Liaison between Constituency office and Ottawa office
• Co-ordinated Community Barbeque at Senior Centre

• Dept Head Sales & Marketing Skills
• Quality Control Assistant, Shipping & Receiving, A/R, Purchasing, Receptionist