Holly Peckover
Smithers,BC
Summary
Dynamic and results-oriented professional with extensive experience in customer service and store operations, notably at Safeway Inc. Excelled in training and mentoring, enhancing team performance and customer satisfaction. Skilled in retail management and adept at multitasking, consistently achieving or exceeding performance targets. Demonstrates strong problem-solving abilities and a commitment to excellence. Additional attribute is experience with BCLDB ordering and practices.
Overview
34
34
years of professional experience
Work History
Floral Designer
Larkspur Flowers and Gifts
06.2024 - Current
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Imparted knowledge on plants and flowers to customers.
Expediter
Rugged Edge Holdings
05.2023 - 11.2023
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
Sales Associate
Home Hardware Building Centre
12.2022 - 05.2023
- Maintained store aesthetics by organizing merchandise displays.
- Adhered to company cash handling procedures while managing seamless transactions.
- Fostered strong client connections for repeat engagements.
- Handled returns and exchanges per store policy.
- Effectively managed challenges during peak times.
- Assisted customers in locating products.
- Welcomed customers to create positive first impressions.
- Restocked shelves consistently to maintain neat store presentation.
- Addressed customer challenges with suitable products and services.
Expediter
Rugged Edge Holdings
05.2022 - 10.2022
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
Sales Associate
Liquor Store
05.2020 - 05.2022
Store Manager
Fields Inc
10.2019 - 05.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Department Manager
Canada Safeway
08.1994 - 04.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
Head Teller
Scotiabank
09.1990 - 08.1992
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Introduced customers to other bank team members to help meet financial needs.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
Education
Bachelor Of Arts - Economics
Simon Fraser University
Vancouver, None05.1990
Skills
- Wedding floral design
- Floral shop assistance
- Sales and marketing
- Customer orders
- Store operations
- Training and mentoring
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Languages
English
Professional Working
Timeline
Floral Designer
Larkspur Flowers and Gifts
06.2024 - Current
Expediter
Rugged Edge Holdings
05.2023 - 11.2023
Sales Associate
Home Hardware Building Centre
12.2022 - 05.2023
Expediter
Rugged Edge Holdings
05.2022 - 10.2022
Sales Associate
Liquor Store
05.2020 - 05.2022
Store Manager
Fields Inc
10.2019 - 05.2020
Department Manager
Canada Safeway
08.1994 - 04.2019
Head Teller
Scotiabank
09.1990 - 08.1992
Bachelor Of Arts - Economics
Simon Fraser University
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