HOLLY O'BRIEN
Parts Specialist / Inventory Control Lead
Alameda
Summary
Seasoned shipping and receiving lead offering excellent route planning and inspection abilities gained during 17 years of experience in warehousing environments. Effortlessly manage over 10+ daily deliveries as well as over 20+ shipments with strong communication, planning and problem-solving abilities.
Developed expertise in automotive parts and inventory management within high-paced retail environment. Skilled in identifying, sourcing, and organizing automotive components, with emphasis on customer satisfaction. Seeking to leverage these skills in new and challenging field for continued professional growth.
Overview
20
20
years of professional experience
1997
1997
years of post-secondary education
Work History
Automotive Parts Specialist
Coliseum Lexus of Oakland
10.2022 - 01.2025
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
- Improved customer satisfaction by providing expert advice on automotive parts and their applications.
- Resolved customer complaints promptly, demonstrating professionalism and empathy.
- Served customers in-store and by telephone to answer questions and place orders.
- Conducted regular inventory audits to maintain accurate stock levels and reduce shrinkage.
- Strengthened client relations by proactively following up on orders and maintaining open lines of communication.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Trained new employees on product knowledge, company policies, and effective sales techniques.
SHIPPING/RECEIVING & INVENTORY LEAD
Mercedes-Benz of San Francisco
06.2020 - 10.2022
- Reviewed catalogs, computer inventory system, and schematics to determine replacement part stock numbers and prices
- Filled customer orders from stock and placed orders for out-of-stock items
- Identified required replacement parts using old parts, customer descriptions, or industry knowledge as reference
- Recorded order and payment information to maintain accurate sales data
- Answered part-related questions and provided specifications and technical documents
- Documented inventory transactions and audit findings
- Completed all required paperwork within anticipated time frames
- Greeted and assisted customers and responded to inquiries and requests
PARTS ADVISOR
Mercedes-Benz of San Francisco
04.2013 - 06.2020
- Reviewed catalogs, computer inventory system, and schematics to determine replacement part stock numbers and prices
- Filled customer orders from stock and placed orders for out-of-stock items
- Identified required replacement parts using old parts, customer descriptions, or industry knowledge as reference
- Recorded order and payment information to maintain accurate sales data
- Answered part-related questions and provided specifications and technical documents
- Documented inventory transactions and audit findings
- Completed all required paperwork within anticipated timeframes
- Greeted and assisted customers and responded to inquiries and requests
SHIPPING AND RECEIVING CLERK
Mercedes-Benz of San Francisco
01.2005 - 04.2013
- Leveraged forklift to load, unload, and move goods
- Compared incoming goods against invoices to identify shortages and reject damaged items
- Checked and signed delivery slips to receive shipments
- Prepared work orders, bills of lading, and shipping orders to route materials
- Generated invoices and other shipping documentation to facilitate outgoing loads
- Performed specialized shipping and handling procedures to move hazardous goods
- Delivered materials to departments using hand trucks, conveyors, and sorting bins
- Drove forklifts and used hands trucks, pallet trucks and other equipment to move heavy loads around the warehouse
- Packed, sealed, labeled and affixed postage to prepare materials for shipping
Education
HIGH SCHOOL DIPLOMA -
Armijo High School
Fairfield, CASkills
- Employee training
- Prepare documents
- Inspect shipments
- Route deliveries
- Forklift operation
- Hazardous Material training
Timeline
Automotive Parts Specialist
Coliseum Lexus of Oakland
10.2022 - 01.2025
SHIPPING/RECEIVING & INVENTORY LEAD
Mercedes-Benz of San Francisco
06.2020 - 10.2022
PARTS ADVISOR
Mercedes-Benz of San Francisco
04.2013 - 06.2020
SHIPPING AND RECEIVING CLERK
Mercedes-Benz of San Francisco
01.2005 - 04.2013
HIGH SCHOOL DIPLOMA -
Armijo High School
Similar Profiles
Ryan Sean BondocRyan Sean Bondoc
Customer Experience Manager at Lexus of FremontCustomer Experience Manager at Lexus of Fremont
Carol GoreeCarol Goree
Suite Server/Attendant at Oakland Coliseum/Oakland Raiders,Oakland A's 'sSuite Server/Attendant at Oakland Coliseum/Oakland Raiders,Oakland A's 's
Ella CrawfordElla Crawford
Production Assistant | Manager On Duty at ASM Global | Oakland Arena, Oakland ColiseumProduction Assistant | Manager On Duty at ASM Global | Oakland Arena, Oakland Coliseum