Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Holly Mosher

Dartmouth,NS

Summary

Reliable, upbeat and successful at promoting customer loyalty, and satisfaction with consultative techniques and diligent attention to individual needs. Knowledgeable about payroll, accounts payable and accounts receivable. Impressive communications skills leading to desirable outcomes. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

6
6
years of professional experience

Work History

Bookkeeper

Avodah Cafe & Bakery
01.2021 - Current
  • Reconciled and corrected issues with financial records.
  • Identified accounting errors when cross-referencing documents and database information..
  • Reported financial data and updated financial records in ledgers and journals.

Guest Service Agent

Travelodge Suites
02.2019 - 04.2020
  • Collected room deposits, fees, and payments.
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.

Sales Associate

Tim Horton's
09.2017 - 07.2018
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory counts and stocking of merchandise.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Gathered, organized and input information into digital database.

Education

High School Diploma -

Auburn Drive High School
Dartmouth, NS
06.2019

Skills

  • Data Logging
  • Confirming Transactions
  • Advanced Computer Skills
  • Positive Customer Engagement
  • Customer Needs Assessment
  • Retail Sales
  • Digital Databases
  • Verbal and Written Communication

Additional Information

Paul Boisjoli

Current Employer (Avodah Café & Bakery)

1 (902) 943-8028


Robyn Wolfe

Previous Employer (Travelodge Suites)

1 (902) 401-6588

Timeline

Bookkeeper

Avodah Cafe & Bakery
01.2021 - Current

Guest Service Agent

Travelodge Suites
02.2019 - 04.2020

Sales Associate

Tim Horton's
09.2017 - 07.2018

High School Diploma -

Auburn Drive High School

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Holly Mosher