Holly McHaffie

• Experienced in preparing and serving breakfast for up to 26 guests, baking fresh desserts, developing original recipes, and managing produce orders.
• Proficient in front desk operations, including guest check-in, reservations, handling inquiries, and providing administrative support. Experience includes direct communication with third-party vendors such as Booking.com and Expedia to manage reservations and resolve guest issues.
• Handled special dietary requests with care, ensuring the satisfaction of all guests regardless of restrictions or preferences.
• Managed inventory levels efficiently, proactively ordering supplies as needed to prevent shortages.
• Improved workflow efficiency through proactive communication with front-of-house staff regarding order statuses and potential delays.
• Scheduled, coordinated and confirmed appointments and meetings.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

• Maximized safety and production levels by frequently cleaning and organizing work areas.
• Assisted in training new hires on store procedures, policies, and product knowledge.
• Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
• Coordinated with management team to identify and capitalize on sales opportunities during peak shopping periods.
• Managed inventory to ensure popular items were always in stock, minimizing lost sales opportunities.
• Assisted customers in locating items, ensuring a positive shopping experience.

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• Handled vacation rental bookings, guest check-ins and check-outs, and created personalized welcome packets including property details, directions, emergency contacts, local attractions, keys, and a complimentary bottle of wine.
• Collaborated with team members, promoting a positive work environment and enhancing overall performance.
• Increased customer satisfaction by providing personalized rental solutions and exceptional service.
• Ensured compliance with company policies and applicable regulations regarding rental agreements, insurance requirements, and safety procedures.

• Provided excellent customer service, addressing inquiries and resolving issues swiftly.
• Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
• Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.

• Reset and cleaned tables quickly to prepare for new customers.
• Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
• Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.