Holly Masse
Edmonton,AB
Summary
Dedicated professional experienced in communication, time management, and creative problem-solving. Delivered exceptional customer service through effective multitasking and commitment to client satisfaction. Focused on creating positive and memorable experiences for every customer.
Overview
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Lead Floral Designer
Pollies Flowers
Edmonton, AB
10.2024 - 05.2026
- Designed custom bouquets for Pollies Flowers customer orders
- Consulted clients on floral styles, colors, and event needs
- Conditioned fresh flowers and prepared stems for arranging
- Trained junior staff on wrapping, design, and care routines
- Ordered floral supplies and monitored shop inventory
- Developed marketing campaigns for seasonal promotions at retail locations.
Floral Designer
Fleurs Flowers
Edmonton, AB
01.2016 - 10.2023
- Designed custom bouquets for Pollies Flowers customer orders
- Consulted clients on floral styles, colors, and event needs
- Assembled arrangements for weddings, funerals, and daily shop sales
- Maintained cooler displays and organized floral workspace
- Coordinated delivery schedules with Fleurs Flowers drivers
- Ordered floral supplies and monitored shop inventory
- Managed ordering process for large scale events including budgeting and vendor negotiations.
- Planned workshops and seminars to educate the public about floral design techniques.
- Inspected all incoming product shipments to ensure quality assurance guidelines were met.
- Collaborated with wedding planners to create custom floral designs for weddings.
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
Education
RID Certificate - Residential Interior Design
University of Alberta
Edmonton, AB 09.2010 - 05.2013
Skills
- Retail merchandising
- Seasonal promotion
- Inventory management
- Vendor coordination
- Delivery scheduling
- Organization and presentation of retail spaces
- Team leadership
- Key holder management
- Ability to recognize issues and apply solutions quickly
- Customer service experience
- Creative thinking
Timeline
Lead Floral Designer
Pollies Flowers
10.2024 - 05.2026
Floral Designer
Fleurs Flowers
01.2016 - 10.2023
RID Certificate - Residential Interior Design
University of Alberta
09.2010 - 05.2013